What is Agent.exe?

The .exe extension on a filename indicates an executable file. Executable files may, in some cases, harm your computer. Therefore, please read below to decide for yourself whether the Agent.exe on your computer is a Trojan that you should remove, or whether it is a file belonging to the Windows operating system or to a trusted application.

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Agent.exe file information

The process known as Update Agent or InstallShield Update Service Agent or Macrovision Software Manager Agent or EaseUS Todo Backup Agent Application or FLEXnet Connect Agent or Acresso Software Manager Agent or Immunet (version 3.0 Agent) or Macrovision FLEXnet Connect Agent or Agent User Interface or Windows Agent or Immunet Protect Agent or Macrovision Update Service Agent or Rohos Agent

belongs to software or InstallShield Update Service or Software Manager or EaseUS Todo Backup Free or Update Agent or Roxio Media Manager or Nuance PaperPort (version 12) or Flexera Software or Immunet or Dragon NaturallySpeaking (version 12, 13) or Connected Backup/PC Agent or Macrovision FLEXnet Connect or Windows Agent or EaseUS Todo Backup Workstation (version 8.2 Trial) or Privacy center or Cisco SSL VPN Client or World of Warcraft or Acresso Software or Macrovision Update Service or Rohos DiskĀ®, Rohos Logon Key or Wal-Mart Music Downloads Store or Immunet Protect

by Macrovision ( or Blizzard Entertainment ( or InstallShield Software ( or CHENGDU YIWO Tech Development Co. or Flexera Software or Acresso or Sourcefire or Iron Mountain ( or N-able Technologies ( or Immunet ( or Cisco Systems ( or Tesline-Service SRL.

Description: Agent.exe is not essential for Windows and will often cause problems. Agent.exe is located in a subfolder of "C:\Program Files". Known file sizes on Windows 10/8/7/XP are 4,658,152 bytes (4% of all occurrences), 5,493,296 bytes and 120 more variants. 
The Agent.exe file is not a Windows system file. The program has no visible window. It is certified by a trustworthy company. The process uses ports to connect to or from a LAN or the Internet. Agent.exe is able to monitor applications. Therefore the technical security rating is 56% dangerous; however you should also read the user reviews.

Uninstalling this variant: If you run into problems with Agent.exe, you can ask Customer Support [1][2] to assist you, update [1][2] the program to the latest version or uninstall the associated program (Start > Control Panel > Uninstall a Program > Roxio Media Manager or Rohos Mini Drive).

Recommended: Identify Agent.exe related errors

External information from Paul Collins:
There are different files with the same name:

Important: Some malware also uses the file name Agent.exe, for example or Trojan-FakeAV.Win32.PrivacyCenter.en (detected by Kaspersky), and Trojan.FakeAV or Trojan.Vundo (detected by Symantec). Therefore, you should check the Agent.exe process on your PC to see if it is a threat. We recommend Security Task Manager for verifying your computer's security. This was one of the Top Download Picks of The Washington Post and PC World.


User Comments

Agent.exe will harm or interfere with your computing experience and there is no way around it, no way to fix it, other than by not installing it or if you have installed it by possibly renaming it to BAD_agent.exe. To find all instances of agent.exe open a cmd window change to the root ( ie: c:\ ) and then enter the following command to search for all instances of it. dir /s agent.exe /p This will give you a list of where agent resides on your hard drive. Try picking them off (renaming them) one by one. The most likely instance will be in a subset of "documents and settings" directory. On my machine it totally locks up internet traffic and in order to get the machine back I have to end the process using task manager.
  Bill Michael  
Flexnet connect installed by intuit freezes ps2mouse and p2skeyboard in task manager end process or agent. Exe and look for the process software Manager then disable from startup in misconfig.
Easus Todo Backup. These companies should start naming their files after their companies or products so they won't be confused with other companys' software.
It's an Immunet 3.0 Agent
Caused my other computer to seize up and now it is working on my current computer. I think it was installed with Roxio Creator DVD Edition version 7. Since I can't figure out how to stop it from starting on its own I will attempt to rename the agent.exe to bad_agent.exe and see if that helps. Agent.exe is a problem and it has done this to me twice. I am not sure if it was installed with Roxio or Dragon Naturally speaking, I will need to research this.
  Bill Michael  
Why have a virus resident in your pc where it can be detected? Agent exe runs all the time, regenerates upon a process kill, does nothing if not connected to internet. After internet connection, pulls in remotely resident virus as svchost.exe and that sucks up 100% of CPU, is not detected by usual antivirus or anti malware. Nasty. Watch for it to be benign when not connected to internet.
  Robert Update Agent - Improvment of Starcraft 2 Installation!
Easeus Todo Backup
More comments can be found here:
    (further information)

Rating chart

Summary: Average user rating of Agent.exe: based on 86 votes with 9 reviews. 22 users think Agent.exe is essential for Windows or an installed application. 11 users think it's probably harmless. 26 users think it's neither essential nor dangerous. 18 users suspect danger. 9 users think Agent.exe is dangerous and recommend removing it. 14 users don't grade Agent.exe ("not sure about it").

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Best practices for resolving Agent issues

A clean and tidy computer is the key requirement for avoiding problems with Agent. This means running a scan for malware, cleaning your hard drive using 1cleanmgr and 2sfc /scannow, 3uninstalling programs that you no longer need, checking for Autostart programs (using 4msconfig) and enabling Windows' 5Automatic Update. Always remember to perform periodic backups, or at least to set restore points.

Should you experience an actual problem, try to recall the last thing you did, or the last thing you installed before the problem appeared for the first time. Use the 6resmon command to identify the processes that are causing your problem. Even for serious problems, rather than reinstalling Windows, you are better off repairing of your installation or, for Windows 8 and later versions, executing the 7DISM.exe /Online /Cleanup-image /Restorehealth command. This allows you to repair the operating system without losing data.

To help you analyze the Agent.exe process on your computer, the following programs have proven to be helpful: ASecurity Task Manager displays all running Windows tasks, including embedded hidden processes, such as keyboard and browser monitoring or Autostart entries. A unique security risk rating indicates the likelihood of the process being potential spyware, malware or a Trojan. BMalwarebytes Anti-Malware detects and removes sleeping spyware, adware, Trojans, keyloggers, malware and trackers from your hard drive.

Other processes

Agent.exe [all]