What is AOLDial.exe?

The genuine AOLDial.exe file is a software component of AOL Desktop by AOL.
AOLDial.exe is an executable file that belongs to AOL Connectivity Services, a part of AOL Desktop, an integration of a web browser, a media player and an instant messenger client. This is not an essential Windows process and can be disabled if known to create problems. AOL Desktop is a set of software programs developed for users of AOL products. The suite offers AOL Mail, a mail application; Triton, an instant messaging client; and AOL Explorer, a browser based on Microsoft's Internet Explorer. The program also includes a universal address book including email and Internet telephony, as well as numerous security features. America Online (AOL) is an American telecommunications company that was established in 1985 by Jim Kimsey. It was originally called Quantum Computer Services and provided online services. AOL Inc. is based in New York City and develops and invests in web sites and brands. AOL distributes digital content, markets products, and offers numerous services to consumers, publishers, and advertisers.

AOlDial stands for America Online Connectivity Services Dialer

The .exe extension on a filename indicates an executable file. Executable files may, in some cases, harm your computer. Therefore, please read below to decide for yourself whether the AOLDial.exe on your computer is a Trojan that you should remove, or whether it is a file belonging to the Windows operating system or to a trusted application.

Click to Run a Free Scan for AOLDial.exe related errors

AOLDial.exe file information

Windows Task Manager with AOLDial
AOLDial.exe process in Windows Task Manager

The process known as AOL Connectivity Service Dialer or AOL Connectivity Service Dialler belongs to software AOL Connectivity Service or AOL Connectivity Services or AOL Uninstaller by America Online ( or AOL (

Description: AOLDial.exe is not essential for Windows and will often cause problems. AOLDial.exe is located in a subfolder of "C:\Program Files\Common Files"—mostly C:\Program Files\Common Files\AOL\ACS\. Known file sizes on Windows 10/8/7/XP are 496,752 bytes (35% of all occurrences), 71,216 bytes and 5 more variants. 
The file is not a Windows system file. It is a Verisign signed file. The file is certified by a trustworthy company. The process is loaded during the Windows boot process (see Registry key: MACHINE\Run). The program is not visible. Therefore the technical security rating is 33% dangerous, however you should also read the user reviews.

Uninstalling this variant: If you have any problems with AOLDial.exe, you can uninstall the program using the Control Panel ⇒ Uninstall a ProgramAOL Uninstaller or AOL Connectivity Services.

Recommended: Identify AOLDial.exe related errors

External information from Paul Collins:

Important: Some malware camouflages itself as AOLDial.exe, particularly when located in the C:\Windows or C:\Windows\System32 folder. Therefore, you should check the AOLDial.exe process on your PC to see if it is a threat. We recommend Security Task Manager for verifying your computer's security. This was one of the Top Download Picks of The Washington Post and PC World.


User Comments

every time I delete it, it comes back again!
Not needed to be running on Broadband but part of AOL
  DC the MCSE  
I can't turn off my PC without the aoldial.exe error coming up. What a pain.
remove it from my PC
This is the way Aol updates the software
keeps poping up at start
  Richard Hallstrom  
Aoldial.exe is a decent program when it works. The best feature of it is that one CAN use it for broadband connectivity (I use it!) in a way that allows utilization of any browser oher than IE or AOL IE. I use it to connect to the net and bypass all AOL programs unless I desire to execute them. Dangerous? Not that I can tell. I'm using version 9.0VR on a laptop that Use for a number of test purposes and so forth. Mark, you'll want to turn off your System Restore; delete what you want; turn System Restore back on once you reboot your system. That should wipe out that gremlin :O)
I can't connect to aol because the message AOL Connectivity Service Dialer comes up! I even tried uninstalling, got the AOL software and reinstalled it. Still get the same message!
  Diana Horton  
AOLDial.exe is an essential process for using another browser choice an not opening AOL at the same time. It cuts down on total running processes. I have lost it and deeply regret the loss.

Rating chart

Summary: Average user rating of AOLDial.exe: based on 11 votes with 9 user comments. 3 users think AOLDial.exe is essential for Windows or an installed application. 2 users think it's probably harmless. 4 users think it's neither essential nor dangerous. 2 users think AOLDial.exe is dangerous and recommend removing it. 2 users don't grade AOLDial.exe ("not sure about it").

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Best practices for resolving AOLDial issues

A clean and tidy computer is the key requirement for avoiding problems with AOLDial. This means running a scan for malware, cleaning your hard drive using 1cleanmgr and 2sfc /scannow, 3uninstalling programs that you no longer need, checking for Autostart programs (using 4msconfig) and enabling Windows' 5Automatic Update. Always remember to perform periodic backups, or at least to set restore points.

Should you experience an actual problem, try to recall the last thing you did, or the last thing you installed before the problem appeared for the first time. Use the 6resmon command to identify the processes that are causing your problem. Even for serious problems, rather than reinstalling Windows, you are better off repairing of your installation or, for Windows 8 and later versions, executing the 7DISM.exe /Online /Cleanup-image /Restorehealth command. This allows you to repair the operating system without losing data.

To help you analyze the AOLDial.exe process on your computer, the following programs have proven to be helpful: ASecurity Task Manager displays all running Windows tasks, including embedded hidden processes, such as keyboard and browser monitoring or Autostart entries. A unique security risk rating indicates the likelihood of the process being potential spyware, malware or a Trojan. BMalwarebytes Anti-Malware detects and removes sleeping spyware, adware, Trojans, keyloggers, malware and trackers from your hard drive.

Other processes

AOLDial.exe [all]