What is App24x7Help.exe?

The .exe extension on a filename indicates an executable file. Executable files may, in some cases, harm your computer. Therefore, please read below to decide for yourself whether the App24x7Help.exe on your computer is a Trojan that you should remove, or whether it is a file belonging to the Windows operating system or to a trusted application.

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App24x7Help.exe file information

Windows Task Manager with App24x7Help
App24x7Help.exe process in Windows Task Manager

The process known as 24x7Help belongs to software 24x7 Help by Crawler ( or

Description: App24x7Help.exe is not essential for the Windows OS and causes relatively few problems. The App24x7Help.exe file is located in a subfolder of "C:\Program Files". Known file sizes on Windows 10/8/7/XP are 1,773,648 bytes (50% of all occurrences), 1,774,160 bytes or 1,763,992 bytes. 
It is a Verisign signed file. App24x7Help.exe is certified by a trustworthy company. The process is loaded during the Windows boot process (see Registry key: MACHINE\Run). The App24x7Help.exe file is not a Windows core file. The application can be removed using the Control Panel's Add\Remove programs applet. App24x7Help.exe is able to record keyboard and mouse inputs and monitor applications. Therefore the technical security rating is 17% dangerous.

Uninstalling this variant: If there are any problems with App24x7Help.exe, you can also do the following:
  1) uninstall the software 24x7 Help using the Uninstall a Program function of Windows Control Panel (Windows: Start, Settings, Control Panel, Uninstall a Program)
  2) use the software publisher’s support site
  3) find out if there is a newer version available.

Recommended: Identify App24x7Help.exe related errors

Important: Some malware camouflages itself as App24x7Help.exe, particularly when located in the C:\Windows or C:\Windows\System32 folder. Therefore, you should check the App24x7Help.exe process on your PC to see if it is a threat. We recommend Security Task Manager for verifying your computer's security. This was one of the Top Download Picks of The Washington Post and PC World.


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Best practices for resolving App24x7Help issues

A clean and tidy computer is the key requirement for avoiding problems with App24x7Help. This means running a scan for malware, cleaning your hard drive using cleanmgr and sfc /scannow, uninstalling programs that you no longer need, checking for Autostart programs (using msconfig) and enabling Windows' Automatic Update. Always remember to perform periodic backups, or at least to set restore points.

Should you experience an actual problem, try to recall the last thing you did, or the last thing you installed before the problem appeared for the first time. Use the resmon command to identify the processes that are causing your problem. Even for serious problems, rather than reinstalling Windows, you are better off repairing of your installation or, for Windows 8 and later versions, executing the DISM.exe /Online /Cleanup-image /Restorehealth command. This allows you to repair the operating system without losing data.

To help you analyze the App24x7Help.exe process on your computer, the following programs have proven to be helpful: Security Task Manager displays all running Windows tasks, including embedded hidden processes, such as keyboard and browser monitoring or Autostart entries. A unique security risk rating indicates the likelihood of the process being potential spyware, malware or a Trojan. Malwarebytes Anti-Malware detects and removes sleeping spyware, adware, Trojans, keyloggers, malware and trackers from your hard drive.

Other processes

App24x7Help.exe [all]