What is BTHelpBrowser.exe?

The genuine BTHelpBrowser.exe file is a software component of BT Broadband Desktop Help by
BTHelpBrowser.exe is an executable file that belongs to BT Broadband Desktop Help, a troubleshooting program that helps users resolve problems with their Internet connections. This file is not a critical Windows file and can be removed if known to create problems. BT Broadband Desktop Help offers diagnosing problems with setting up and opening email accounts, wireless connectivity and networks, and Internet connections. The program is currently available for the Windows and Mac OS platforms. BT (British Telecommunications) is a telecommunications services company which operates in over 170 countries around the world. BT developed out of the Electric Telegraph Company which established itself in 1846 in London, England, and created a communications network that spanned the British nation.

BTHelpBrowser stands for British Telecommunications Help Browser

The .exe extension on a filename indicates an executable file. Executable files may, in some cases, harm your computer. Therefore, please read below to decide for yourself whether the BTHelpBrowser.exe on your computer is a Trojan that you should remove, or whether it is a file belonging to the Windows operating system or to a trusted application.

Click to Run a Free Scan for BTHelpBrowser.exe related errors

BTHelpBrowser.exe file information

Windows Task Manager with BTHelpBrowser
BTHelpBrowser.exe process in Windows Task Manager

The process known as mcci+McciBrowser belongs to software BT Broadband Desktop Help or BT Desktop Help or BT Business Broadband Desktop Help by Alcatel-Lucent (

Description: BTHelpBrowser.exe is not essential for the Windows OS and causes relatively few problems. BTHelpBrowser.exe is located in a subfolder of "C:\Program Files". Known file sizes on Windows 10/8/7/XP are 1,069,568 bytes (59% of all occurrences), 1,277,240 bytes, 1,251,328 bytes or 1,259,184 bytes. 
The program is not visible. The file is not a Windows system file. It can change the behavior of other programs or manipulate other programs. There is no description of the program. BTHelpBrowser.exe is able to monitor applications. Therefore the technical security rating is 60% dangerous; however you should also read the user reviews.

Uninstalling this variant: If you are having problems with BTHelpBrowser.exe, you may also uninstall BT Broadband Desktop Help or BT Desktop Help from your computer using the Control Panel applet Uninstall a Program.

Recommended: Identify BTHelpBrowser.exe related errors

Important: Some malware camouflages itself as BTHelpBrowser.exe, particularly when located in the C:\Windows or C:\Windows\System32 folder. Therefore, you should check the BTHelpBrowser.exe process on your PC to see if it is a threat. We recommend Security Task Manager for verifying your computer's security. This was one of the Top Download Picks of The Washington Post and PC World.


User Comments

Just changed broadband from Sky to BT, and must have agreed to install BT's toolbar and Desktop Help. I now have 3 instances of BTHelpBrowser.exe running. Each taking up around 2852k of memory. Why 3 of them I have no idea! They're not running away with the CPU (yet) so will allow them to stay for the time being.
It eats up System RAM and consumes much CPU time and I have recently had multiple Process being executed. I am not yet sure if it is trying to locate a problem with my BT Broadband.
  Garth Banks  
Not enough. Two instances show on Resource Monitor, accounting for about half of total CPU usage. Can't isolate it to remove though.
  David Woollard  

Summary: Average user rating of BTHelpBrowser.exe: based on 1 vote with 3 user comments. One user thinks it's probably harmless. 2 users don't grade BTHelpBrowser.exe ("not sure about it").

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Best practices for resolving BTHelpBrowser issues

A clean and tidy computer is the key requirement for avoiding problems with BTHelpBrowser. This means running a scan for malware, cleaning your hard drive using 1cleanmgr and 2sfc /scannow, 3uninstalling programs that you no longer need, checking for Autostart programs (using 4msconfig) and enabling Windows' 5Automatic Update. Always remember to perform periodic backups, or at least to set restore points.

Should you experience an actual problem, try to recall the last thing you did, or the last thing you installed before the problem appeared for the first time. Use the 6resmon command to identify the processes that are causing your problem. Even for serious problems, rather than reinstalling Windows, you are better off repairing of your installation or, for Windows 8 and later versions, executing the 7DISM.exe /Online /Cleanup-image /Restorehealth command. This allows you to repair the operating system without losing data.

To help you analyze the BTHelpBrowser.exe process on your computer, the following programs have proven to be helpful: ASecurity Task Manager displays all running Windows tasks, including embedded hidden processes, such as keyboard and browser monitoring or Autostart entries. A unique security risk rating indicates the likelihood of the process being potential spyware, malware or a Trojan. BMalwarebytes Anti-Malware detects and removes sleeping spyware, adware, Trojans, keyloggers, malware and trackers from your hard drive.

Other processes

BTHelpBrowser.exe [all]