What is CaptureService.exe?

The genuine CaptureService.exe file is a software component of eQuality Agent by Verint Systems.
A background service used by call centers, this process services the eQuality Agent by Witness Systems. Used by call centers, this service monitors audio and data from customer service calls and synchronizes them for quality control. It allows the calls to be monitored real time by quality control personnel, as well as be recorded for synchronized playback. Witness Systems was purchased by Verint Systems in May of 2007. With total assets over $1 billion, Verint Systems has software and hardware products deployed to over 150 countries. Verint currently provides support for Witness Systems products.

The .exe extension on a filename indicates an executable file. Executable files may, in some cases, harm your computer. Therefore, please read below to decide for yourself whether the CaptureService.exe on your computer is a Trojan that you should remove, or whether it is a file belonging to the Windows operating system or to a trusted application.

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CaptureService.exe file information

The process known as Capture Service belongs to software eQuality Agent by Witness Systems.

Description: CaptureService.exe is not essential for the Windows OS and causes relatively few problems. The CaptureService.exe file is located in a subfolder of "C:\Program Files". Known file sizes on Windows 10/8/7/XP are 159,744 bytes (50% of all occurrences), 147,456 bytes or 122,880 bytes. 
The program is not visible. You can uninstall this program in the Control Panel. The file is not a Windows system file. CaptureService.exe is able to monitor applications. Therefore the technical security rating is 26% dangerous.

Uninstalling this variant: In the event of any problems with CaptureService.exe, you may want to completely remove eQuality Agent (Control Panel ⇒ Uninstall a Program).

Recommended: Identify CaptureService.exe related errors

Important: Some malware camouflages itself as CaptureService.exe, particularly when located in the C:\Windows or C:\Windows\System32 folder. Therefore, you should check the CaptureService.exe process on your PC to see if it is a threat. We recommend Security Task Manager for verifying your computer's security. This was one of the Top Download Picks of The Washington Post and PC World.


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Best practices for resolving CaptureService issues

A clean and tidy computer is the key requirement for avoiding problems with CaptureService. This means running a scan for malware, cleaning your hard drive using cleanmgr and sfc /scannow, uninstalling programs that you no longer need, checking for Autostart programs (using msconfig) and enabling Windows' Automatic Update. Always remember to perform periodic backups, or at least to set restore points.

Should you experience an actual problem, try to recall the last thing you did, or the last thing you installed before the problem appeared for the first time. Use the resmon command to identify the processes that are causing your problem. Even for serious problems, rather than reinstalling Windows, you are better off repairing of your installation or, for Windows 8 and later versions, executing the DISM.exe /Online /Cleanup-image /Restorehealth command. This allows you to repair the operating system without losing data.

To help you analyze the CaptureService.exe process on your computer, the following programs have proven to be helpful: Security Task Manager displays all running Windows tasks, including embedded hidden processes, such as keyboard and browser monitoring or Autostart entries. A unique security risk rating indicates the likelihood of the process being potential spyware, malware or a Trojan. Malwarebytes Anti-Malware detects and removes sleeping spyware, adware, Trojans, keyloggers, malware and trackers from your hard drive.

Other processes

CaptureService.exe [all]