What is ConnecteSupport.exe?

The genuine ConnecteSupport.exe file is a software component of Tific Client by PlumChoice.
"ConnecteSupport.exe" is the main executable for the client connection to the Tific client servers. The file is a digital support system client server that allows the Tific support software to function properly through its enhanced support services, including the Tific Platform, Proactive Self-Healing Services, Adaptive Self Services, and Intelligent Assisted Services. The company licenses its software to third parties, such as communication corporations, mobile companies, and more to allow them to have automated solutions and enhanced support services that fix problems automatically, find problems, transfer unsolved issues to real customer support representatives, etc. Tific was founded in 1999 in Sweden as an automated IT solution provider. PlumChoice acquired the company in 2011 and is a company that provides third parties with specialized technological services, focused on solving complicated technical issues and increasing the company's revenues.

The .exe extension on a filename indicates an executable file. Executable files may, in some cases, harm your computer. Therefore, please read below to decide for yourself whether the ConnecteSupport.exe on your computer is a Trojan that you should remove, or whether it is a file belonging to the Windows operating system or to a trusted application.

Click to Run a Free Scan for ConnecteSupport.exe related errors

ConnecteSupport.exe file information

Windows Task Manager with ConnecteSupport
ConnecteSupport.exe process in Windows Task Manager

The process known as Tific Client or Telia Connect eSupport or TeliaSonera eSupport belongs to software Tific Digital Support System or Telia Connect or Telia Connect eSupport by Tific ( or TiFiC (

Description: ConnecteSupport.exe is not essential for the Windows OS and causes relatively few problems. ConnecteSupport.exe is located in a subfolder of "C:\Program Files". Known file sizes on Windows 10/8/7/XP are 2,218,528 bytes (70% of all occurrences), 2,223,928 bytes, 1,986,560 bytes or 1,991,928 bytes. 
The file is not a Windows core file. The program is not visible. It is a Verisign signed file. The program starts when Windows starts (see Registry key: MACHINE\Run). The file is certified by a trustworthy company. ConnecteSupport.exe is able to record keyboard and mouse inputs and monitor applications. Therefore the technical security rating is 42% dangerous.

Uninstalling this variant: If there are any problems with ConnecteSupport.exe, you can completely remove Tele2 Connect or Comviq Connect (Control Panel ⇒ Uninstall a Program).

Recommended: Identify ConnecteSupport.exe related errors

Important: Some malware camouflages itself as ConnecteSupport.exe, particularly when located in the C:\Windows or C:\Windows\System32 folder. Therefore, you should check the ConnecteSupport.exe process on your PC to see if it is a threat. We recommend Security Task Manager for verifying your computer's security. This was one of the Top Download Picks of The Washington Post and PC World.


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Best practices for resolving ConnecteSupport issues

A clean and tidy computer is the key requirement for avoiding problems with ConnecteSupport. This means running a scan for malware, cleaning your hard drive using 1cleanmgr and 2sfc /scannow, 3uninstalling programs that you no longer need, checking for Autostart programs (using 4msconfig) and enabling Windows' 5Automatic Update. Always remember to perform periodic backups, or at least to set restore points.

Should you experience an actual problem, try to recall the last thing you did, or the last thing you installed before the problem appeared for the first time. Use the 6resmon command to identify the processes that are causing your problem. Even for serious problems, rather than reinstalling Windows, you are better off repairing of your installation or, for Windows 8 and later versions, executing the 7DISM.exe /Online /Cleanup-image /Restorehealth command. This allows you to repair the operating system without losing data.

To help you analyze the ConnecteSupport.exe process on your computer, the following programs have proven to be helpful: ASecurity Task Manager displays all running Windows tasks, including embedded hidden processes, such as keyboard and browser monitoring or Autostart entries. A unique security risk rating indicates the likelihood of the process being potential spyware, malware or a Trojan. BMalwarebytes Anti-Malware detects and removes sleeping spyware, adware, Trojans, keyloggers, malware and trackers from your hard drive.

Other processes

ConnecteSupport.exe [all]