What is CueAgent_srv.exe?

The .exe extension on a filename indicates an executable file. Executable files may, in some cases, harm your computer. Therefore, please read below to decide for yourself whether the CueAgent_srv.exe on your computer is a Trojan that you should remove, or whether it is a file belonging to the Windows operating system or to a trusted application.

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CueAgent_srv.exe file information

The process known as JavaService belongs to software Nortel Networks TunnelGuard by Alexandria Software Consulting (

Description: CueAgent_srv.exe is not essential for the Windows OS and causes relatively few problems. CueAgent_srv.exe is located in a subfolder of "C:\Program Files". The file size on Windows 10/8/7/XP is 53,248 bytes. 
The program has no visible window. The software can be removed using the Control Panel's Add\Remove programs applet. It is not a Windows system file. The software listens for or sends data on open ports to a LAN or the Internet. Therefore the technical security rating is 44% dangerous; however you should also read the user reviews.

Uninstalling this variant: If there are any problems with CueAgent_srv.exe, you can uninstall the associated program (Start > Control Panel > Uninstall a Program > Nortel Networks TunnelGuard).

Recommended: Identify CueAgent_srv.exe related errors

Important: Some malware camouflages itself as CueAgent_srv.exe, particularly when located in the C:\Windows or C:\Windows\System32 folder. Therefore, you should check the CueAgent_srv.exe process on your PC to see if it is a threat. We recommend Security Task Manager for verifying your computer's security. This was one of the Top Download Picks of The Washington Post and PC World.


User Comments

Nortel Contivity TunnelGuard
  Mtrax   (further information)
Nortel TunnelGuard (now called Nortel Health Agent) is a security application that monitors the computers security posturing for LAN or VPN connectivity. If the computer becomes non-compliant with a predefined security policy, TunnelGuard will close the VPN connection or move the PC to an untrusted VLAN/apply restricted filters.

Summary: Average user rating of CueAgent_srv.exe: based on 2 votes with 2 user comments. 2 users think CueAgent_srv.exe is essential for Windows or an installed application.

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Best practices for resolving CueAgent_srv issues

A clean and tidy computer is the key requirement for avoiding problems with CueAgent_srv. This means running a scan for malware, cleaning your hard drive using cleanmgr and sfc /scannow, uninstalling programs that you no longer need, checking for Autostart programs (using msconfig) and enabling Windows' Automatic Update. Always remember to perform periodic backups, or at least to set restore points.

Should you experience an actual problem, try to recall the last thing you did, or the last thing you installed before the problem appeared for the first time. Use the resmon command to identify the processes that are causing your problem. Even for serious problems, rather than reinstalling Windows, you are better off repairing of your installation or, for Windows 8 and later versions, executing the DISM.exe /Online /Cleanup-image /Restorehealth command. This allows you to repair the operating system without losing data.

To help you analyze the CueAgent_srv.exe process on your computer, the following programs have proven to be helpful: Security Task Manager displays all running Windows tasks, including embedded hidden processes, such as keyboard and browser monitoring or Autostart entries. A unique security risk rating indicates the likelihood of the process being potential spyware, malware or a Trojan. Malwarebytes Anti-Malware detects and removes sleeping spyware, adware, Trojans, keyloggers, malware and trackers from your hard drive.

Other processes

CueAgent_srv.exe [all]