What is g2ax_start.exe?

The .exe extension on a filename indicates an executable file. Executable files may, in some cases, harm your computer. Therefore, please read below to decide for yourself whether the g2ax_start.exe on your computer is a Trojan that you should remove, or whether it is a file belonging to the Windows operating system or to a trusted application.

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G2ax_start.exe file information

The process known as GoToAssist or GoToAssist Express belongs to software GoToAssist Expert or GoToAssist Express by Citrix Systems ( or Citrix Online ( or Citrix Online, a division of Citrix Systems (

Description: G2ax_start.exe is not essential for the Windows OS and causes relatively few problems. The g2ax_start.exe file is located in a subfolder of "C:\Program Files". Known file sizes on Windows 10/8/7/XP are 149,368 bytes (50% of all occurrences) or 45,368 bytes. 
The program has no visible window. It is a Verisign signed file. The file is digitally signed. The application starts when Windows starts (see Registry key: Run). The file is not a Windows core file. Therefore the technical security rating is 35% dangerous.

Recommended: Identify g2ax_start.exe related errors

If g2ax_start.exe is located in a subfolder of the user's profile folder, the security rating is 44% dangerous. The file size is 610,528 bytes (50% of all occurrences) or 607,240 bytes. G2ax_start.exe is a Verisign signed file. The file has a digital signature. The software starts upon Windows startup (see Registry key: Run). The g2ax_start.exe file is not a Windows core file. g2ax_start.exe appears to be a compressed file.

Uninstalling this variant: If there are any problems with g2ax_start.exe, you can also do the following:
  1) uninstall the software GoToAssist Expert using the Uninstall a Program function of Windows Control Panel (Windows: Start, Settings, Control Panel, Uninstall a Program)
  2) use the software publisher's support.

Important: Some malware camouflages itself as g2ax_start.exe, particularly when located in the C:\Windows or C:\Windows\System32 folder. Therefore, you should check the g2ax_start.exe process on your PC to see if it is a threat. We recommend Security Task Manager for verifying your computer's security. This was one of the Top Download Picks of The Washington Post and PC World.


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Best practices for resolving g2ax_start issues

A clean and tidy computer is the key requirement for avoiding problems with g2ax_start. This means running a scan for malware, cleaning your hard drive using 1cleanmgr and 2sfc /scannow, 3uninstalling programs that you no longer need, checking for Autostart programs (using 4msconfig) and enabling Windows' 5Automatic Update. Always remember to perform periodic backups, or at least to set restore points.

Should you experience an actual problem, try to recall the last thing you did, or the last thing you installed before the problem appeared for the first time. Use the 6resmon command to identify the processes that are causing your problem. Even for serious problems, rather than reinstalling Windows, you are better off repairing of your installation or, for Windows 8 and later versions, executing the 7DISM.exe /Online /Cleanup-image /Restorehealth command. This allows you to repair the operating system without losing data.

To help you analyze the g2ax_start.exe process on your computer, the following programs have proven to be helpful: ASecurity Task Manager displays all running Windows tasks, including embedded hidden processes, such as keyboard and browser monitoring or Autostart entries. A unique security risk rating indicates the likelihood of the process being potential spyware, malware or a Trojan. BMalwarebytes Anti-Malware detects and removes sleeping spyware, adware, Trojans, keyloggers, malware and trackers from your hard drive.

Other processes

g2ax_start.exe [all]