Most antivirus programs identify help.exe as malware—such as Microsoft identifies it as Worm:Win32/Jenxcus.C, and Symantec identifies it as Backdoor.Trojan or Suspicious.Cloud.5.
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Description: Help.exe is not essential for the Windows OS and causes relatively few problems. The help.exe file is located in the Windows folder for temporary files.
Known file sizes on Windows 10/8/7/XP are 533,056 bytes (50% of all occurrences) or 455,232 bytes.
There is no file information. The program has no visible window. The software starts upon Windows startup (see Registry key: MACHINE\Run, Run). The help.exe file is not a Windows system file. Help.exe is able to record keyboard and mouse inputs, monitor applications and manipulate other programs. Therefore the technical security rating is 87% dangerous; however you should also read the user reviews.
Recommended: Identify help.exe related errors
If help.exe is located in a subfolder of C:\Windows, the security rating is 80% dangerous. The file size is 914,888 bytes. Help.exe is a file with no information about its developer. It is located in the Windows folder, but it is not a Windows core file. The program is not visible. The program is loaded during the Windows boot process (see Registry key: MACHINE\Run, Run). The help.exe file is not a Windows core file.
If help.exe is located in a subfolder of "C:\Program Files", the security rating is 46% dangerous. The file size is 21,656 bytes. There is no information about the author of the file. The program is not visible. The help.exe file is not a Windows core file. The file has a digital signature.
If help.exe is located in a subfolder of C:\Windows\System32, the security rating is 72% dangerous. The file size is 315,392 bytes.
Important: You should check the help.exe process on your PC to see if it is a threat. We recommend Security Task Manager for verifying your computer's security. This was one of the Top Download Picks of The Washington Post and PC World.
The following programs have also been shown useful for a deeper analysis: Security Task Manager examines the active help process on your computer and clearly tells you what it is doing. Malwarebytes' well-known anti-malware tool tells you if the help.exe on your computer displays annoying ads, slowing it down. This type of unwanted adware program is not considered by some antivirus software to be a virus and is therefore not marked for cleanup.
A clean and tidy computer is the key requirement for avoiding PC trouble. This means running a scan for malware, cleaning your hard drive using cleanmgr and sfc /scannow, uninstalling programs that you no longer need, checking for Autostart programs (using msconfig) and enabling Windows' Automatic Update. Always remember to perform periodic backups, or at least to set restore points.
Should you experience an actual problem, try to recall the last thing you did, or the last thing you installed before the problem appeared for the first time. Use the resmon command to identify the processes that are causing your problem. Even for serious problems, rather than reinstalling Windows, you are better off repairing of your installation or, for Windows 8 and later versions, executing the DISM.exe /Online /Cleanup-image /Restorehealth command. This allows you to repair the operating system without losing data.