How to remove the help virus

Most antivirus programs identify help.exe as malware—such as Microsoft identifies it as Worm:Win32/Jenxcus.C, and Symantec identifies it as Backdoor.Trojan or Suspicious.Cloud.5.

The free file information forum can help you find out how to remove it. If you have additional information about this file, please leave a comment or a suggestion for other users.

Click to Run a Free Virus Scan for the help.exe malware

Help.exe file information

The process known as VNC server for Win32 belongs to software RealVNC Ltd. - WinVNC or GIMP by RealVNC ( or Jernej Simoncic (

Description: Help.exe is not essential for the Windows OS and causes relatively few problems. The help.exe file is located in the Windows folder for temporary files. Known file sizes on Windows 10/8/7/XP are 533,056 bytes (50% of all occurrences) or 455,232 bytes. 
There is no file information. The program has no visible window. The software starts upon Windows startup (see Registry key: MACHINE\Run, Run). The help.exe file is not a Windows system file. Help.exe is able to record keyboard and mouse inputs, monitor applications and manipulate other programs. Therefore the technical security rating is 87% dangerous; however you should also read the user reviews.

Recommended: Identify help.exe related errors

Important: You should check the help.exe process on your PC to see if it is a threat. We recommend Security Task Manager for verifying your computer's security. This was one of the Top Download Picks of The Washington Post and PC World.


User Comments

When you install the software for a APC Touch Biometric Pod Password Manager (stores your passwords via your finger prints), help.exe loads at startup. It is used by the password management software for the device (Omnipass by Softex.corp). More information can be obtained at the websites of both the hardware and software companies for this bundled item. Hardware: Software:
  Steve Pippin   (further information)
I once had help.exe in my computer and it ground it almost to a halt! I checked my task manager and had, on top o f my usual 40 odd processes running another 650 or so, all named help.exe! I had to update my antivirus, boot from last known good config and then restore to 2 days previous to sort it out. My advice....DON'T TRUST IT!
  Steve Bowman  
this help.exe virus was found at the end of the installation of the xp service pack 3 update
Help in system32 is for the CLI (command line) to provide the commands that users can input to get their work done.

Summary: Average user rating of help.exe: based on 3 votes with 4 user comments. 2 users think help.exe is essential for Windows or an installed application. One user suspects danger. One user is not sure about it.

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Best practices for resolving help issues

The following programs have also been shown useful for a deeper analysis: Security Task Manager examines the active help process on your computer and clearly tells you what it is doing. Malwarebytes' well-known anti-malware tool tells you if the help.exe on your computer displays annoying ads, slowing it down. This type of unwanted adware program is not considered by some antivirus software to be a virus and is therefore not marked for cleanup.

A clean and tidy computer is the key requirement for avoiding PC trouble. This means running a scan for malware, cleaning your hard drive using cleanmgr and sfc /scannow, uninstalling programs that you no longer need, checking for Autostart programs (using msconfig) and enabling Windows' Automatic Update. Always remember to perform periodic backups, or at least to set restore points.

Should you experience an actual problem, try to recall the last thing you did, or the last thing you installed before the problem appeared for the first time. Use the resmon command to identify the processes that are causing your problem. Even for serious problems, rather than reinstalling Windows, you are better off repairing of your installation or, for Windows 8 and later versions, executing the DISM.exe /Online /Cleanup-image /Restorehealth command. This allows you to repair the operating system without losing data.

Other processes

help.exe [all]