What is helpctr.exe?

The .exe extension on a filename indicates an executable file. Executable files may, in some cases, harm your computer. Therefore, please read below to decide for yourself whether the helpctr.exe on your computer is a Trojan that you should remove, or whether it is a file belonging to the Windows operating system or to a trusted application.

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Helpctr.exe file information

Windows Task Manager with helpctr
Helpctr.exe process in Windows Task Manager

The process known as Microsoft Help and Support Center belongs to software Microsoft Windows Operating System by Microsoft (

Description: The original helpctr.exe is an important part of Windows and rarely causes problems. Helpctr.exe is located in a subfolder of C:\Windows. Known file sizes on Windows 10/8/7/XP are 769,024 bytes (55% of all occurrences), 768,512 bytes, 786,432 bytes or 785,920 bytes. 
Helpctr.exe is a trustworthy file from Microsoft. Therefore the technical security rating is 11% dangerous, however you should also read the user reviews.

Recommended: Identify helpctr.exe related errors

Important: Some malware camouflages itself as helpctr.exe, particularly when located in the C:\Windows or C:\Windows\System32 folder. Therefore, you should check the helpctr.exe process on your PC to see if it is a threat. We recommend Security Task Manager for verifying your computer's security. This was one of the Top Download Picks of The Washington Post and PC World.


User Comments

I experienced multiple occurences on two computers when using the same keyboard. The keyboard was the problem, not a virus as I suspected.
  Wayne Brown  
OnLine Help and Remote Assistance (MS Service)
I experience the same problem after installing my new keyboard, though I'm not completely sure if it is the problem. There are 10's of HelpCtr.exe running t the same time, rendering the computer not usable. I have to reset the machine. Keyboard model is CLK DX-87A.
When i turn in the pc,a strange sound i hear,and when i try to open something many windows ''helpctr.exe-Application error "" open's. I can not do enything it's like '' that something '' takes all the pc ressources. :((
  Buzea Raul   (further information)
XP Home, Size : 769.024 Bytes.
How to fix error "The File Helpctr.exe Is Not Found" See the link
  Kira   (further information)
I also has helpctr.Exe problem,it irritate me in using my laptop,after many ideas executed,most i used got wrong.,i myself found a good and simple way to get out of it,i instaled a cracked avgpctune2011,and scan and go to its advance tools service help and suport(disable).Thats all.

Rating chart

Summary: Average user rating of helpctr.exe: based on 9 votes with 7 user comments. 5 users think helpctr.exe is essential for Windows or an installed application. One user thinks it's probably harmless. 2 users think it's neither essential nor dangerous. One user suspects danger. 2 users don't grade helpctr.exe ("not sure about it").

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Best practices for resolving helpctr issues

A clean and tidy computer is the key requirement for avoiding problems with helpctr. This means running a scan for malware, cleaning your hard drive using 1cleanmgr and 2sfc /scannow, 3uninstalling programs that you no longer need, checking for Autostart programs (using 4msconfig) and enabling Windows' 5Automatic Update. Always remember to perform periodic backups, or at least to set restore points.

Should you experience an actual problem, try to recall the last thing you did, or the last thing you installed before the problem appeared for the first time. Use the 6resmon command to identify the processes that are causing your problem. Even for serious problems, rather than reinstalling Windows, you are better off repairing of your installation or, for Windows 8 and later versions, executing the 7DISM.exe /Online /Cleanup-image /Restorehealth command. This allows you to repair the operating system without losing data.

To help you analyze the helpctr.exe process on your computer, the following programs have proven to be helpful: ASecurity Task Manager displays all running Windows tasks, including embedded hidden processes, such as keyboard and browser monitoring or Autostart entries. A unique security risk rating indicates the likelihood of the process being potential spyware, malware or a Trojan. BMalwarebytes Anti-Malware detects and removes sleeping spyware, adware, Trojans, keyloggers, malware and trackers from your hard drive.

Other processes

helpctr.exe [all]