What is McciCMService.exe?

The .exe extension on a filename indicates an executable file. Executable files may, in some cases, harm your computer. Therefore, please read below to decide for yourself whether the McciCMService.exe on your computer is a Trojan that you should remove, or whether it is a file belonging to the Windows operating system or to a trusted application.

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McciCMService.exe file information

Windows Task Manager with McciCMService
McciCMService.exe process in Windows Task Manager

The process known as mcci+McciCMService or McciCMService

belongs to software ATT-RC Self Support Tool or BT Wireless Connection Manager or McciCMService64 or PhotoShelter Uploader or Trusteer Endpoint Protection or BellSouth FastAccess DSL or mcci+McciCMService or ACS

by Alcatel-Lucent ( or Motive Communications ( or Motive (

Description: McciCMService.exe is not essential for Windows and will often cause problems. The file McciCMService.exe is located in a subfolder of "C:\Program Files\Common Files". Known file sizes on Windows 8/7/XP are 303,104 bytes (47% of all occurrences), 319,488 bytes and 6 more variants. 
There is no file information. The program is not visible. The file is not a Windows core file. Therefore the technical security rating is 46% dangerous, however you should also read the user reviews.
You can uninstall the program Motive or ATT-RC Self Support Tool / BT Wireless Connection Manager, update it, or ask the software vendor for help. Go to to update it, go to to contact the vendor, or go to Motive or ATT-RC Self Support Tool / BT Wireless Connection Manager in Windows Control Panel (section Software or Programs) to uninstall it.

Recommended: Identify McciCMService.exe related errors

If McciCMService.exe is located in a subfolder of "C:\Program Files", the security rating is 47% dangerous. The file size is 319,488 bytes (37% of all occurrences), 517,632 bytes, 303,104 bytes or 299,008 bytes. There is no file information. The program has no visible window. McciCMService.exe is not a Windows system file.

Important: Some malware camouflages itself as McciCMService.exe, particularly when located in the C:\Windows or C:\Windows\System32 folder. Therefore, you should check the McciCMService.exe process on your PC to see if it is a threat. We recommend Security Task Manager for verifying your computer's security. This was one of the Top Download Picks of The Washington Post and PC World.


User Comments

I don't like anything that allows others to remotely access my computer anytime they like and to change settings without my permission. I knee I should never have trusted my ISP. Windows was running really slow so I looked at task manager and saw an unfamiliar process running so I ended it but it restarted each time 3 times. I used ccleaner to delete the whole director and that didn't fix it because all files were rebuilt. In the end I uninstalled software from my PC. Going to do a clean install of Windows soon! This software acts just like a virus!!! NUFF SAID.
It would not let me excess att mail I disabled and now it works. I am going to get rid of it if possible. I was not ask if I wanted this garbage
  frank faust  
Installed ATT's troubleshooter software, shortly after uninstalled it using iObit Uninstaller because it left so many processes running. Later found pieces left behind still running! NEVER trust slimy software that sneaks into my system leaching resources & collecting who knows what data. MALWARE! Have to do a system restore now.
It is you wireless network providers file folder for whatever they installed when you signed up with them!
  Kevin Mark Longden  
Name: McciCMService Filename: McciCMService.exe Command: %ProgramFiles%\Common Files\Motive\McciCMService.exe Description: Added by various ISPs as part of their support software. File Location: %ProgramFiles%\Common Files\Motive\McciCMService.exe Startup Type: This startup entry is installed as a Windows service. Service Name: McciCMService Service Display Name: McciCMService HijackThis Category: O23 Entry Note: %ProgramFiles% refers to the Program Files folder. The path to this folder is C:\Program Files\ or C:\Program Files (X86)\ depending on whether the version of Windows or the program being installed is 32-bit or 64-bit.
  Billy   (further information)
Not much. I have comcast as my internet provider and also phone and cable. If I delete the add-ons that I have from alcatel-lucent will I cause any disruptions in my operating system or interuption in use of internet through comcast and using internet explorer as my internet search choice? Any input out there?
  Gayle S.  
46% dangerous I will remove.
  Mike F  
This file is also included as part of Comcast's "EasySolve" software.
  DN   (further information)
More comments can be found here:
    (further information)

Rating chart

Summary: Average user rating of McciCMService.exe: based on 35 votes with 9 reviews. 10 users think McciCMService.exe is essential for Windows or an installed application. 3 users think it's probably harmless. 15 users think it's neither essential nor dangerous. 2 users suspect danger. 5 users think McciCMService.exe is dangerous and recommend removing it. 5 users don't grade McciCMService.exe ("not sure about it").

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Best practices for resolving McciCMService issues

A clean and tidy computer is the key requirement for avoiding problems with McciCMService. This means running a scan for malware, cleaning your hard drive using cleanmgr and sfc /scannow, uninstalling programs that you no longer need, checking for Autostart programs (using msconfig) and enabling Windows' Automatic Update. Always remember to perform periodic backups, or at least to set restore points.

Should you experience an actual problem, try to recall the last thing you did, or the last thing you installed before the problem appeared for the first time. Use the resmon command to identify the processes that are causing your problem. Even for serious problems, rather than reinstalling Windows, you are better off doing a repair of your installation, or in the case of Windows 8, executing the DISM.exe /Online /Cleanup-image /Restorehealth command. This allows you to repair the operating system without losing data.

To help you analyze the McciCMService.exe process on your computer, the following programs have proven to be helpful: Security Task Manager displays all running Windows tasks, including embedded hidden processes, such as keyboard and browser monitoring or Autostart entries. A unique security risk rating indicates the likelihood of the process being potential spyware, malware or a Trojan. Malwarebytes Anti-Malware detects and removes sleeping spyware, adware, Trojans, keyloggers, malware and trackers from your hard drive.

Other processes

McciCMService.exe [all]