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What is McciTrayApp.exe?

The .exe extension on a filename indicates an executable file. Executable files may, in some cases, harm your computer. Therefore, please read below to decide for yourself whether the McciTrayApp.exe on your computer is a Trojan that you should remove, or whether it is a file belonging to the Windows operating system or to a trusted application.

Click to Run a Free Scan for McciTrayApp.exe related errors

McciTrayApp.exe file information

Windows Task Manager with McciTrayApp
McciTrayApp.exe process in Windows Task Manager

The process known as mcci+McciTrayApp

belongs to software Verizon Online Help and Support or Verizon Help and Support Tool or TELUS Support Centre or AT&T Self Support Tool or Internet Check-Up or Windstream Broadband Check-up Center or BellSouth Wireless Connection or Bell Internet Check-up or AT&T Service & Support Tool or TELUS Wireless Connection or TELUS Merlin Report Agent

by Motive Communications (www.motive.com) or Alcatel-Lucent (www.alcatel-lucent.com).

Description: McciTrayApp.exe is not essential for Windows and will often cause problems. McciTrayApp.exe is located in a subfolder of "C:\Program Files". Known file sizes on Windows 8/7/XP are 936,960 bytes (41% of all occurrences), 543,232 bytes and 35 more variants. http://www.file.net/process/mccitrayapp.exe.html 
There is no file information. The McciTrayApp.exe file is not a Windows core file. The software starts upon Windows startup (see Registry key: MACHINE\Run, Run). The program has no visible window. McciTrayApp.exe is able to monitor applications. Therefore the technical security rating is 50% dangerous, however you should also read the user reviews.
You can uninstall the program Verizon Help and Support Tool or Verizon Online Help and Support, update it, or ask Customer Support for help. Go to www22.verizon.com/content/verizonglobalhome/ghp_landing.aspx to update it, go to www22.verizon.com/content/verizonglobalhome/ghp_landing.aspx for support, or go to Verizon Help and Support Tool or Verizon Online Help and Support in Windows Control Panel (Software or Programs section) to uninstall it.

Recommended: Identify McciTrayApp.exe related errors

Important: Some malware also uses the file name McciTrayApp.exe, for example Artemis!6703C71B0FA6 (detected by McAfee), and Trojan.Generic.KDV.459997 (detected by F-Secure). Therefore, you should check the McciTrayApp.exe process on your PC to see if it is a threat. We recommend Security Task Manager for verifying your computer's security. This was one of the Top Download Picks of The Washington Post and PC World.

Score

User Comments

Have AT&T UVerse internet, and it shows up in my task bar (Windows 7). Did not appear on install of the AT&T software, but showed up a few months later. Seems to have no effect on connectivity, and is connected to the "MCCI+MCCITrayApp" . . .
  T Hill  
McciTrayApp.exe: came with AT&T Troubleshoot tool.
  Valerie B  
slows down the internet explorer and the apps in ie
  Suriya  
My version is unsigned and it says it came from Comcast.
  Ross  
If I dont allow it access to internet at startup my router doesnt work
  Andy  
As stated eralier, it is a function of Bell Internet Service Advisor, Internet Check-up. I openned the app, Service advisor, opnned the support tab, Internet Check-up loads. Four tabs are diagnosed, Account, Email, Browser and System and Connection. Each has three reports, Green Check=Running Properly or Yellow Triangle=Optimize or Update or Red X=Trouble shoot and run fixes. In my case, I had a corrupt user profile in Outlook Express. I Openned Otlook Express, deleted the profile and the Red X turned to Green Check.. I don't know if this add-on is essencial, but it helped clear up a problem
  Trev  
I just ran a program, Dr. Web, that detected Trojan.Siggen2.56601, in mccitrayapp.exe. My address bar kept opening and closing, opening and closing,.. very fast, flickering. Killing this virus stopped it.
  Dan   (further information)
Can't be removed conventionally---remove from startup in system configuration
  GeeCal  
More comments can be found here:
    (further information)

Rating chart

Summary: Average user rating of McciTrayApp.exe: based on 27 votes with 9 reviews. 3 users think McciTrayApp.exe is essential for Windows or an installed application. 4 users think it's probably harmless. 11 users think it's neither essential nor dangerous. 5 users suspect danger. 4 users think McciTrayApp.exe is dangerous and recommend removing it. 11 users don't grade McciTrayApp.exe ("not sure about it").


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Best practices for resolving McciTrayApp issues

A clean and tidy computer is the key requirement for avoiding problems with McciTrayApp. This means running a scan for malware, cleaning your hard drive using cleanmgr and sfc /scannow, uninstalling programs that you no longer need, checking for Autostart programs (using msconfig) and enabling Windows' Automatic Update. Always remember to perform periodic backups, or at least to set restore points.

Should you experience an actual problem, try to recall the last thing you did, or the last thing you installed before the problem appeared for the first time. Use the resmon command to identify the processes that are causing your problem. Even for serious problems, rather than reinstalling Windows, you are better off doing a repair of your installation, or in the case of Windows 8, executing the DISM.exe /Online /Cleanup-image /Restorehealth command. This allows you to repair the operating system without losing data.

To help you analyze the McciTrayApp.exe process on your computer, the following programs have proven to be helpful: Security Task Manager displays all running Windows tasks, including embedded hidden processes, such as keyboard and browser monitoring or Autostart entries. A unique security risk rating indicates the likelihood of the process being potential spyware, malware or a Trojan. Malwarebytes Anti-Malware detects and removes sleeping spyware, adware, Trojans, keyloggers, malware and trackers from your hard drive.



Other processes

McciTrayApp.exe [all]