What is MotiveSB.exe?

The .exe extension on a filename indicates an executable file. Executable files may, in some cases, harm your computer. Therefore, please read below to decide for yourself whether the MotiveSB.exe on your computer is a Trojan that you should remove, or whether it is a file belonging to the Windows operating system or to a trusted application.

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MotiveSB.exe file information

Windows Task Manager with MotiveSB
MotiveSB.exe process in Windows Task Manager

The process known as Motive SmartBridge or Verizon SmartBridge or SBC Self Support Tool Alerts or AT&T Self Support Tool Alerts or ntl:home broadband medic alerts or DSL Check-up Center - ALLTEL Alerts or TELUS eCare SmartBridge or Sympatico NetAssistant

belongs to software Motive System or Verizon Online Help and Support or or TELUS eCare SmartBridge or cablecom assistant or Motive SmartBridge or Verizon Online Support Center or Verizon Help and Support Tool

by Motive Communications ( or Motive ( or TELUS (

Description: MotiveSB.exe is not essential for Windows and will often cause problems. MotiveSB.exe is located in a subfolder of "C:\Program Files"—mostly C:\Program Files\ntl\BROADBAND MEDIC\SMARTBRIDGE\ or C:\Program Files\VERIZON ONLINE\SUPPORTCENTER\SMARTBRIDGE\. Known file sizes on Windows 10/8/7/XP are 438,359 bytes (37% of all occurrences), 442,455 bytes and 10 more variants. 
The MotiveSB.exe file is not a Windows system file. The program is not visible. The process starts when Windows starts (see Registry key: MACHINE\Run, Run). It can change the behavior of other programs or manipulate other programs. MotiveSB.exe is able to monitor applications. Therefore the technical security rating is 79% dangerous; however you should also read the user reviews.

Uninstalling this variant: If you have any problems with MotiveSB.exe, you may want to remove the entire program Verizon Online Support Center or Virtual Assistant using Windows Control Panel, turn to the software developer [1][2], Verizon, for advice or update [1][2] to a possibly bug-fixed version.

Recommended: Identify MotiveSB.exe related errors

External information from Paul Collins:

Important: Some malware camouflages itself as MotiveSB.exe. Therefore, you should check the MotiveSB.exe process on your PC to see if it is a threat. We recommend Security Task Manager for verifying your computer's security. This was one of the Top Download Picks of The Washington Post and PC World.


User Comments

I also don't know where this came from... I think my little son installed it accidentally and I still have to find out what's this all about. I read that it could be malware (as some programms bad programs pretend to be MotiveSB.exe) but it mustn't...
  Chris   (further information)
Wouldn't leave me alone. Trend Micro kept popping up every 5 seconds. Finally just went and uninstalled sbc self support tool. if i need support, ill call someone.
Came with AT&T DSL service and allowed a third party to access my computer without my knowledge or permission
The error showed up on my computer following upgrade to IE7. Seems to be a part of AT&T's self help program. Accordingly I will try to update the MotiveSB software through AT&T Yahoo. If that doesn't work, I will remove the SBC self help software and see what happens.
It's easy to find in your windows folder and delete without problems. Part of the NtL Broadband stuff
It is just a crazy piece of crap that came with the Telus ADSL (eCare CD). It has stopped two of my computers from connecting to internet. I lost more than 10 days to figure out what the source of IP = was! I resolved the problem with one of my computers (after 10 days) using Windows utility of "System Restore" (Start/All Programs/Accessories/System Tools). I have not been able to fix the second computer yet.
it cut out my audio. As soon as I disabled it, got my audio back!
  Jackie Thomas  
Its related to my DSL software
More comments can be found here:
    (further information)

Rating chart

Summary: Average user rating of MotiveSB.exe: based on 166 votes with 9 reviews. 49 users think MotiveSB.exe is essential for Windows or an installed application. 11 users think it's probably harmless. 65 users think it's neither essential nor dangerous. 26 users suspect danger. 15 users think MotiveSB.exe is dangerous and recommend removing it. 30 users don't grade MotiveSB.exe ("not sure about it").

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Best practices for resolving MotiveSB issues

A clean and tidy computer is the key requirement for avoiding problems with MotiveSB. This means running a scan for malware, cleaning your hard drive using cleanmgr and sfc /scannow, uninstalling programs that you no longer need, checking for Autostart programs (using msconfig) and enabling Windows' Automatic Update. Always remember to perform periodic backups, or at least to set restore points.

Should you experience an actual problem, try to recall the last thing you did, or the last thing you installed before the problem appeared for the first time. Use the resmon command to identify the processes that are causing your problem. Even for serious problems, rather than reinstalling Windows, you are better off repairing of your installation or, for Windows 8 and later versions, executing the DISM.exe /Online /Cleanup-image /Restorehealth command. This allows you to repair the operating system without losing data.

To help you analyze the MotiveSB.exe process on your computer, the following programs have proven to be helpful: Security Task Manager displays all running Windows tasks, including embedded hidden processes, such as keyboard and browser monitoring or Autostart entries. A unique security risk rating indicates the likelihood of the process being potential spyware, malware or a Trojan. Malwarebytes Anti-Malware detects and removes sleeping spyware, adware, Trojans, keyloggers, malware and trackers from your hard drive.

Other processes

MotiveSB.exe [all]