How to remove MotiveSB error

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MotiveSB.exe file information

The process Motive SmartBridge or SBC Self Support Tool Alerts or ntl:home broadband medic alerts or Sympatico NetAssistant or BT Yahoo! Help Notifier or TELUS eCare SmartBridge or DSL Check-up Center - ALLTEL Alerts or QuickHelp Alerts Notification or Aliant Net Assistant or Motive SmartBridge for One.Care customer support application or Casema SnelHelp Berichten or AT&T Self Support Tool Alerts or Verizon SmartBridge or cablecom assistant belongs to the software Motive System or TELUS eCare SmartBridge or Help and Support or Motive SmartBridge or QuickVCD Player v or Motive SmartBridge for One.Care or ORDATA II and KORDATA v or Pocket Mechanic v or Sympatico NetAssistant or Nutrition Interactive, or Verizon Online or Mpeg 2 plugins for Canopus or SBC Self Support Tool or NASCAR® Racing 2002 Season or Starry Night Enthusiast or Adobe Acrobat Reader or CCV Patch 501a or KPMG eSupport Center or ntl:home broadband medic alerts or Acoustica Effects Pack or Casema System or Verizon Online Help and Support or Verizon Online Help & Support or Mozilla Firefox or cablecom assistant or SBC Self Support Tool Alerts or MotiveSB.exe or HVAC SuperTech V by Motive Communications, Inc (www.motive.com) or TELUS (www.telus.com) or One.Tel or Casema, Inc or Motive, Inc.

Description: MotiveSB.exe is located in a subfolder of "C:\Program Files" or sometimes in a subfolder of the "My Files" folder - mostly C:\Program Files\ntl\BROADBAND MEDIC\SMARTBRIDGE\ or C:\Program Files\VERIZON ONLINE\SUPPORTCENTER\SMARTBRIDGE\. Known file sizes on Windows XP are 380928 bytes (35% of all occurrence), 385024 bytes, 438359 bytes, 327680 bytes, 393216 bytes, 442455 bytes, 339968 bytes, 417792 bytes, 397312 bytes, 446551 bytes, 450647 bytes, 315392 bytes, 454743 bytes, 458752 bytes, 16897 bytes.
File MotiveSB.exe is not a Windows system file. The program is not visible. The process starts when Windows starts (see Registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run). It can change the behavior of other programs or manipulate other programs. Program uses ports to connect to LAN or Internet. MotiveSB.exe is able to monitor applications. Therefore the technical security rating is 82% dangerous, however also read the users reviews.

Recommended: Identify MotiveSB.exe related errors

External information from Paul Collins:

• "Motive SmartBridge" is not required to run at start up. System tray icon for the Virtual Assistant from AT&T Broadband, used to communicate internet problems via the network rather than telephone. Available via desktop shortcut or Start -> Programs - not required

Important: Some malware camouflage themselves as MotiveSB.exe, particularly if they are located in c:\windows or c:\windows\system32 folder. Thus check the MotiveSB.exe process on your pc whether it is pest. We recommend Security Task Manager for verifying your computer's security. It is one of the Top Download Picks of 2005 of The Washington Post and PC World.

Links: MotiveSB.exe, MotiveSB.exe

it's part of a program to monitor/troubleshoot internet connection issues
  Dominique  

It came with my Telus e-care. I have the same warnings for motivesb.exe pop up in a window everytime I access the internet.
  zenaluvgoddess  

part of verizon dsl or fios internet. Some sort of monitoring, diganostic tool. Eats up cpu and runs your computer hot. Uncheck it in msconfig, startup tab!
  Markus  

I agree, It seems to be part of Verizon's on-line support center. It also is causing IE to abort on my 98 system.
  NJ.  

it came after i done a bunch of updates and i think it is causing my compter to crash
  rameez  

Part of a support tool installed by AT&T/SBC/Yahoo DSL
  Robert Thomas   (further information)

used by verizon for unknown reasons, does not download viruses/malware, isp's don't download viruses, you do
  Andy  

entry point not found
  adam jozwiak  

i know i hate it, everytime it turns on, it looks like its downloading something and during this process i cant do anything because it keeps popping right up again until its done. i got this from verizon DSL. does anyone know how to stop this from happening?
  vickistar  

It is apart of the at&t yahoo software bundle
   

This has nothing to do with SBC or your ISP. If you check you probably at some time or other had your Internet Explorer updated to Internet Explorer 7 and that is what is causing the problem. If you go to WINDOWS and in their search bar type in "Internet Explorer 7 Smart Bridge Alerts" you will get some of your answers.
  Coreen  

Running Verizon DSL, it came on when I downloaded IE7
  Marthaed  

I, too, have "Procedure entry point for Get Processing Image File Name W couldn't be located in dynamiclink library PSAPI.DLL---Smart Bridge Alerts-MotiveSB.exe". It always pops up when I start my computer, and I cannot find it to delete it. It drives me crazy, I absolutely think it has paralyzed my computer. It freezes it, slows it down to a crawl, and pop ups happen (I have pop up blocker ON)
  Suzy  

Its a process that is used by ISP's to troubleshoot and help out with typical issue that you may face at home. Example: Telus eCare
  Vince0  

it's an help for internet phone line by bell canada
  alain  

More comments can be found here:
    (further information)

MotiveSB scanner

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