The .exe extension on a filename indicates an executable file. Executable files may, in some cases, harm your computer. Therefore, please read below to decide for yourself whether the MotiveSB.exe on your computer is a Trojan that you should remove, or whether it is a file belonging to the Windows operating system or to a trusted application.
The process known as Motive SmartBridge or Verizon SmartBridge or SBC Self Support Tool Alerts or AT&T Self Support Tool Alerts or ntl:home broadband medic alerts or DSL Check-up Center - ALLTEL Alerts or TELUS eCare SmartBridge or Sympatico NetAssistant
belongs to software Motive System or Verizon Online Help and Support or www.motive.com or TELUS eCare SmartBridge or cablecom assistant or Motive SmartBridge or Verizon Online Support Center or Verizon Help and Support Tool
by Motive Communications (www.motive.com) or Motive (www.alcatel-lucent.com/motive) or TELUS (www.telus.com).
Description: MotiveSB.exe is not essential for Windows and will often cause problems. MotiveSB.exe is located in a subfolder of "C:\Program Files"—mostly C:\Program Files\ntl\BROADBAND MEDIC\SMARTBRIDGE\ or C:\Program Files\VERIZON ONLINE\SUPPORTCENTER\SMARTBRIDGE\.
Known file sizes on Windows 10/8/7/XP are 438,359 bytes (37% of all occurrences), 442,455 bytes and 10 more variants.
The MotiveSB.exe file is not a Windows system file. The program is not visible. The process starts when Windows starts (see Registry key: MACHINE\Run, Run). It can change the behavior of other programs or manipulate other programs. MotiveSB.exe is able to monitor applications. Therefore the technical security rating is 79% dangerous; however you should also read the user reviews.
Recommended: Identify MotiveSB.exe related errors
External information from Paul Collins:
Important: Some malware camouflages itself as MotiveSB.exe. Therefore, you should check the MotiveSB.exe process on your PC to see if it is a threat. We recommend Security Task Manager for verifying your computer's security. This was one of the Top Download Picks of The Washington Post and PC World.
A clean and tidy computer is the key requirement for avoiding problems with MotiveSB. This means running a scan for malware, cleaning your hard drive using 1cleanmgr and 2sfc /scannow, 3uninstalling programs that you no longer need, checking for Autostart programs (using 4msconfig) and enabling Windows' 5Automatic Update. Always remember to perform periodic backups, or at least to set restore points.
Should you experience an actual problem, try to recall the last thing you did, or the last thing you installed before the problem appeared for the first time. Use the 6resmon command to identify the processes that are causing your problem. Even for serious problems, rather than reinstalling Windows, you are better off repairing of your installation or, for Windows 8 and later versions, executing the 7DISM.exe /Online /Cleanup-image /Restorehealth command. This allows you to repair the operating system without losing data.
To help you analyze the MotiveSB.exe process on your computer, the following programs have proven to be helpful: ASecurity Task Manager displays all running Windows tasks, including embedded hidden processes, such as keyboard and browser monitoring or Autostart entries. A unique security risk rating indicates the likelihood of the process being potential spyware, malware or a Trojan. BMalwarebytes Anti-Malware detects and removes sleeping spyware, adware, Trojans, keyloggers, malware and trackers from your hard drive.