How to remove an MotiveSB error

The free file information forum can help you determine if MotiveSB.exe is a virus, trojan, spyware, or adware that you can remove, or a file belonging to a Windows system or an application you can trust.

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MotiveSB.exe file information

The process known as Motive SmartBridge or SBC Self Support Tool Alerts or Verizon SmartBridge or ntl:home broadband medic alerts or TELUS eCare SmartBridge or Sympatico NetAssistant or AT&T Self Support Tool Alerts or DSL Check-up Center - ALLTEL Alerts or BT Yahoo! Help Notifier or Aliant Net Assistant

belongs to software Motive System or Verizon Online Help and Support or TELUS eCare SmartBridge or Sympatico NetAssistant or cablecom assistant or SBC Self Support Tool Alerts or SBC Self Support Tool or ntl:home broadband medic alerts

by Motive Communications (www.motive.com) or Motive (www.alcatel-lucent.com/motive) or TELUS (www.telus.com) or Casema or One.Tel.

Description: MotiveSB.exe is located in a subfolder of "C:\Program Files" - mostly C:\Program Files\ntl\BROADBAND MEDIC\SMARTBRIDGE\ or C:\Program Files\VERIZON ONLINE\SUPPORTCENTER\SMARTBRIDGE\. Known file sizes on Windows 7/XP are 380,928 bytes (27% of all occurrences), 438,359 bytes and 14 more variants.
File MotiveSB.exe is not a Windows system file. The program is not visible. The process starts when Windows starts (see Registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run, HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run). It can change the behavior of other programs or manipulate other programs. Program uses ports to connect to a LAN or the Internet. MotiveSB.exe is able to monitor applications. Therefore the technical security rating is 81% dangerous, however also read the users reviews.
If you have any problems with MotiveSB.exe, you may want to remove the entire program Verizon Online Help and Support or Quick Help using Windows Control Panel or turn to the software developer, Verizon, for advice.

Recommended: Identify MotiveSB.exe related errors

If MotiveSB.exe is located in a subfolder of the "My Files" folder, the security rating is 92% dangerous. The file size is 385,024 bytes. It can change the behavior of other programs or manipulate other programs. The program has no visible window. The process starts when Windows starts (see Registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run, HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run). Program listens for or sends data on open ports to a LAN or the Internet. MotiveSB.exe is not a Windows system file. MotiveSB.exe is able to monitor applications.

External information from Paul Collins:

"Motive SmartBridge" is not required to run at start up. System tray icon for the Virtual Assistant from AT&T Broadband, used to communicate internet problems via the network rather than telephone. Available via desktop shortcut or Start → Programs - not required

Important: Some malware camouflages itself as MotiveSB.exe, particularly when located in the c:\windows or c:\windows\system32 folder. Therefore, you should check the MotiveSB.exe process on your PC to see if it is a threat. We recommend Security Task Manager for verifying your computer's security. This was one of the Top Download Picks of The Washington Post and PC World.

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User Comments

I also don't know where this came from... I think my little son installed it accidentally and I still have to find out what's this all about. I read that it could be malware (as some programms bad programs pretend to be MotiveSB.exe) but it mustn't...
Chris (further information)

Wouldn't leave me alone. Trend Micro kept popping up every 5 seconds. Finally just went and uninstalled sbc self support tool. if i need support, ill call someone.
SickOfMotive

Came with AT&T DSL service and allowed a third party to access my computer without my knowledge or permission
WB

The error showed up on my computer following upgrade to IE7. Seems to be a part of AT&T's self help program. Accordingly I will try to update the MotiveSB software through AT&T Yahoo. If that doesn't work, I will remove the SBC self help software and see what happens.
kankankee

It's easy to find in your windows folder and delete without problems. Part of the NtL Broadband stuff
Raypist

It is just a crazy piece of crap that came with the Telus ADSL (eCare CD). It has stopped two of my computers from connecting to internet. I lost more than 10 days to figure out what the source of IP = 0.0.0.0 was! I resolved the problem with one of my computers (after 10 days) using Windows utility of "System Restore" (Start/All Programs/Accessories/System Tools). I have not been able to fix the second computer yet.
DSL-Victim

it cut out my audio. As soon as I disabled it, got my audio back!
Jackie Thomas

Its related to my DSL software
Jomzki

More comments can be found here:
(further information)

Summary: Average user rating of MotiveSB.exe: based on 166 votes with 9 reviews.

49 users think MotiveSB.exe is essential for Windows or an installed application. 11 users think it's probably harmless. 65 users think it's neither essential nor dangerous. 26 users suspect danger. 15 users think MotiveSB.exe is dangerous and recommend removing it. 30 users doesn't grade MotiveSB.exe ("not sure about it").

MotiveSB scanner

Security Task Manager shows all running Windows tasks including embedded hidden functions (e.g. keyboard or browser monitoring, autostart entry). A unique security risk rating indicates the likelihood of the process being potential spyware, malware, keylogger or a Trojan.

MalwareBytes detects and removes sleeping spyware, adware, trojans, keyloggers, malware and tracking threats from your hard disk. Ideal supplement to Security Task Manager.

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