What is mphonetools.exe?

The .exe extension on a filename indicates an executable file. Executable files may, in some cases, harm your computer. Therefore, please read below to decide for yourself whether the mphonetools.exe on your computer is a Trojan that you should remove, or whether it is a file belonging to the Windows operating system or to a trusted application.

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Mphonetools.exe file information

The process known as mobile Phone Software or Cricket Broadband Connect belongs to software Cricket Broadband Connect or Mobile PhoneTools or Motorola Phone Tools by BVRP Software ( or Avanquest Software (

Description: Mphonetools.exe is not essential for the Windows OS and causes relatively few problems. The mphonetools.exe file is located in a subfolder of "C:\Program Files". Known file sizes on Windows 10/8/7/XP are 323,584 bytes (33% of all occurrences), 724,992 bytes or 704,512 bytes. 
Mphonetools.exe is not a Windows system file. The program is not visible. Mphonetools.exe is able to record keyboard and mouse inputs and monitor applications. Therefore the technical security rating is 41% dangerous.

Uninstalling this variant: If you experience any issues with installation of mphonetools.exe, you could also remove the entire program Cricket Broadband Connect or Motorola Phone Tools using Windows Control Panel.

Recommended: Identify mphonetools.exe related errors

Important: Some malware camouflages itself as mphonetools.exe, particularly when located in the C:\Windows or C:\Windows\System32 folder. Therefore, you should check the mphonetools.exe process on your PC to see if it is a threat. We recommend Security Task Manager for verifying your computer's security. This was one of the Top Download Picks of The Washington Post and PC World.


User Comments

2 users think mphonetools.exe is essential for Windows or an installed application. One user thinks it's neither essential nor dangerous.

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Best practices for resolving mphonetools issues

A clean and tidy computer is the key requirement for avoiding problems with mphonetools. This means running a scan for malware, cleaning your hard drive using cleanmgr and sfc /scannow, uninstalling programs that you no longer need, checking for Autostart programs (using msconfig) and enabling Windows' Automatic Update. Always remember to perform periodic backups, or at least to set restore points.

Should you experience an actual problem, try to recall the last thing you did, or the last thing you installed before the problem appeared for the first time. Use the resmon command to identify the processes that are causing your problem. Even for serious problems, rather than reinstalling Windows, you are better off repairing of your installation or, for Windows 8 and later versions, executing the DISM.exe /Online /Cleanup-image /Restorehealth command. This allows you to repair the operating system without losing data.

To help you analyze the mphonetools.exe process on your computer, the following programs have proven to be helpful: Security Task Manager displays all running Windows tasks, including embedded hidden processes, such as keyboard and browser monitoring or Autostart entries. A unique security risk rating indicates the likelihood of the process being potential spyware, malware or a Trojan. Malwarebytes Anti-Malware detects and removes sleeping spyware, adware, Trojans, keyloggers, malware and trackers from your hard drive.

Other processes

mphonetools.exe [all]