What is pcBrowser.exe?

The genuine pcBrowser.exe file is a software component of Motive SmartBridge by Alcatel-Lucent.
PcBrowser.exe is an executable file that belongs to Motive SmartBridge, a troubleshooting software used by many Internet service providers (ISPs) to diagnose and fix problems with end-user Internet connections. This is not a critical Windows component and should be removed if known to cause problems. Motive SmartBridge is usually automatically installed on user computers when setting up a new Internet service, however, it is more useful for the ISP than for the user, and should be disabled. The program provides an easy way for companies to troubleshoot end-user Internet connection problems. Lucent Technologies, Inc. was an American company that developed telecommunications equipment. It was founded in 1996 after the selling-off of AT&T Technologies, a unit of the AT&T Corporation. The company is currently known as Alcatel-Lucent after the merger with Alcatel SA of France in 2006. The company was based in Murray Hill, New Jersey, United States.

Pcbrowser stands for Personal computer browser plugin

The .exe extension on a filename indicates an executable file. Executable files may, in some cases, harm your computer. Therefore, please read below to decide for yourself whether the pcBrowser.exe on your computer is a Trojan that you should remove, or whether it is a file belonging to the Windows operating system or to a trusted application.

Click to Run a Free Scan for pcBrowser.exe related errors

PcBrowser.exe file information

Windows Task Manager with pcBrowser
PcBrowser.exe process in Windows Task Manager

The process known as mcci+McciBrowser belongs to software McciBrowser or AT&T Troubleshoot & Resolve by Alcatel-Lucent (

Description: PcBrowser.exe is not essential for the Windows OS and causes relatively few problems. PcBrowser.exe is located in a subfolder of "C:\Program Files". Known file sizes on Windows 10/8/7/XP are 1,229,824 bytes (35% of all occurrences), 1,219,584 bytes and 4 more variants. 
The program is not visible. PcBrowser.exe is not a Windows core file. It can change the behavior of other programs or manipulate other programs. PcBrowser.exe is able to monitor applications. Therefore the technical security rating is 64% dangerous.

Uninstalling this variant: In case of any problems with pcBrowser.exe, you can safely remove the program using the uninstall program of EasySolve or Easy Solve (Control Panel ⇒ Uninstall a Program).

Recommended: Identify pcBrowser.exe related errors

Important: Some malware camouflages itself as pcBrowser.exe. Therefore, you should check the pcBrowser.exe process on your PC to see if it is a threat. We recommend Security Task Manager for verifying your computer's security. This was one of the Top Download Picks of The Washington Post and PC World.


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2 users think pcBrowser.exe is essential for Windows or an installed application.

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Best practices for resolving pcBrowser issues

A clean and tidy computer is the key requirement for avoiding problems with pcBrowser. This means running a scan for malware, cleaning your hard drive using 1cleanmgr and 2sfc /scannow, 3uninstalling programs that you no longer need, checking for Autostart programs (using 4msconfig) and enabling Windows' 5Automatic Update. Always remember to perform periodic backups, or at least to set restore points.

Should you experience an actual problem, try to recall the last thing you did, or the last thing you installed before the problem appeared for the first time. Use the 6resmon command to identify the processes that are causing your problem. Even for serious problems, rather than reinstalling Windows, you are better off repairing of your installation or, for Windows 8 and later versions, executing the 7DISM.exe /Online /Cleanup-image /Restorehealth command. This allows you to repair the operating system without losing data.

To help you analyze the pcBrowser.exe process on your computer, the following programs have proven to be helpful: ASecurity Task Manager displays all running Windows tasks, including embedded hidden processes, such as keyboard and browser monitoring or Autostart entries. A unique security risk rating indicates the likelihood of the process being potential spyware, malware or a Trojan. BMalwarebytes Anti-Malware detects and removes sleeping spyware, adware, Trojans, keyloggers, malware and trackers from your hard drive.

Other processes

pcBrowser.exe [all]