What is pcCMService.exe?

The genuine pcCMService.exe file is a software component of Motive SmartBridge by Alcatel-Lucent.
PcCMService.exe is an executable file that belongs to Motive SmartBridge, a troubleshooting software used by many Internet service providers (ISPs) to diagnose and fix problems with end-user Internet connections. This is not a critical Windows component and should be removed if known to cause problems. Motive SmartBridge is usually automatically installed on user computers when setting up a new Internet service, however, it is more useful for the ISP than for the user, and should be disabled. The program provides an easy way for companies to troubleshoot end-user Internet connection problems. Lucent Technologies, Inc. was an American company that developed telecommunications equipment. It was founded in 1996 after the selling-off of AT&T Technologies, a unit of the AT&T Corporation. The company is currently known as Alcatel-Lucent after the merger with Alcatel SA of France in 2006. The company was based in Murray Hill, New Jersey, United States.

Pccmservice stands for Personal computer common service

The .exe extension on a filename indicates an executable file. Executable files may, in some cases, harm your computer. Therefore, please read below to decide for yourself whether the pcCMService.exe on your computer is a Trojan that you should remove, or whether it is a file belonging to the Windows operating system or to a trusted application.

Click to Run a Free Scan for pcCMService.exe related errors

PcCMService.exe file information

Windows Task Manager with pcCMService
PcCMService.exe process in Windows Task Manager

The process known as mcci+McciCMService belongs to software McciCMService or PoserContent2012 or ATT-RC Self Support Tool by Alcatel-Lucent (

Description: PcCMService.exe is not essential for Windows and will often cause problems. PcCMService.exe is located in a subfolder of "C:\Program Files\Common Files". Known file sizes on Windows 10/8/7/XP are 369,152 bytes (48% of all occurrences), 460,288 bytes and 9 more variants. 
The program has no visible window. The pcCMService.exe file is not a Windows system file. Therefore the technical security rating is 39% dangerous, however you should also read the user reviews.

Uninstalling this variant: The software publisher Smithmicro provides an uninstall program (Control Panel->Software->PoserContent2012 or ATT-RC Self Support Tool).

Recommended: Identify pcCMService.exe related errors

Important: Some malware camouflages itself as pcCMService.exe. Therefore, you should check the pcCMService.exe process on your PC to see if it is a threat. We recommend Security Task Manager for verifying your computer's security. This was one of the Top Download Picks of The Washington Post and PC World.


User Comments

Another piece of the puzzle that is AT&T's tool package for troubleshooting internet connection problems. Wants to run all the time, and overrides Security Task Manager's attempt to prevent it from starting when Windows starts. (As far as I know, it isn't necessary except when using AT&T's troubleshooting tools.)
I know that it is not needed unless you run AT&T's troubleshooting tools. It hogs the CPU.

Summary: Average user rating of pcCMService.exe: based on 1 vote with 2 user comments. One user thinks it's neither essential nor dangerous. One user is not sure about it.

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Best practices for resolving pcCMService issues

A clean and tidy computer is the key requirement for avoiding problems with pcCMService. This means running a scan for malware, cleaning your hard drive using 1cleanmgr and 2sfc /scannow, 3uninstalling programs that you no longer need, checking for Autostart programs (using 4msconfig) and enabling Windows' 5Automatic Update. Always remember to perform periodic backups, or at least to set restore points.

Should you experience an actual problem, try to recall the last thing you did, or the last thing you installed before the problem appeared for the first time. Use the 6resmon command to identify the processes that are causing your problem. Even for serious problems, rather than reinstalling Windows, you are better off repairing of your installation or, for Windows 8 and later versions, executing the 7DISM.exe /Online /Cleanup-image /Restorehealth command. This allows you to repair the operating system without losing data.

To help you analyze the pcCMService.exe process on your computer, the following programs have proven to be helpful: ASecurity Task Manager displays all running Windows tasks, including embedded hidden processes, such as keyboard and browser monitoring or Autostart entries. A unique security risk rating indicates the likelihood of the process being potential spyware, malware or a Trojan. BMalwarebytes Anti-Malware detects and removes sleeping spyware, adware, Trojans, keyloggers, malware and trackers from your hard drive.

Other processes

pcCMService.exe [all]