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What is pcTrayApp.exe?

The genuine pcTrayApp.exe file is a software component of Motive SmartBridge by Alcatel-Lucent.
PcTrayApp.exe is an executable file that belongs to Motive SmartBridge, a troubleshooting software used by many Internet service providers (ISPs) to diagnose and fix problems with end-user Internet connections. This process runs the system tray icon for Motive SmartBridge. This is not a critical Windows component and should be removed if known to cause problems. Motive SmartBridge is usually automatically installed on user computers when setting up a new Internet service, however, it is more useful for the ISP than for the user, and should be disabled. The program provides an easy way for companies to troubleshoot end-user Internet connection problems. Lucent Technologies, Inc. was an American company that developed telecommunications equipment. It was founded in 1996 after the selling-off of AT&T Technologies, a unit of the AT&T Corporation. The company is currently known as Alcatel-Lucent after the merger with Alcatel SA of France in 2006. The company was based in Murray Hill, New Jersey, United States.

PCTrayApp stands for Personal Computer Tray Application

The .exe extension on a filename indicates an executable file. Executable files may, in some cases, harm your computer. Therefore, please read below to decide for yourself whether the pcTrayApp.exe on your computer is a Trojan that you should remove, or whether it is a file belonging to the Windows operating system or to a trusted application.

Click to Run a Free Scan for pcTrayApp.exe related errors

PcTrayApp.exe file information

Windows Task Manager with pcTrayApp
PcTrayApp.exe process in Windows Task Manager

The process known as mcci+McciTrayApp belongs to software McciTrayApp or AT&T Troubleshoot & Resolve Tool or AT&T Troubleshoot & Resolve or ATT Management Agent or CenturyLink Help or Telecom Broadband Assist by Alcatel-Lucent (www.alcatel-lucent.com).

Description: PcTrayApp.exe is not essential for the Windows OS and causes relatively few problems. PcTrayApp.exe is located in a subfolder of "C:\Program Files". Known file sizes on Windows 10/8/7/XP are 2,792,448 bytes (14% of all occurrences), 1,939,968 bytes and 18 more variants. http://www.file.net/process/pctrayapp.exe.html 
The file is not a Windows core file. The program has no visible window. PcTrayApp.exe is able to monitor applications. Therefore the technical security rating is 46% dangerous, however you should also read the user reviews.

Uninstalling this variant: You could uninstall EasySolve or Easy Solve from your computer using the Control Panel applet Uninstall a Program.

Recommended: Identify pcTrayApp.exe related errors

Important: Some malware camouflages itself as pcTrayApp.exe, particularly when located in the C:\Windows or C:\Windows\System32 folder. Therefore, you should check the pcTrayApp.exe process on your PC to see if it is a threat. We recommend Security Task Manager for verifying your computer's security. This was one of the Top Download Picks of The Washington Post and PC World.

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User Comments

as stated above , " program starts when Windows starts "
  hungarian paprika  
I don't know what it is for or what it is doing but I do know it is the third largest consumer of my CPU behind my browser and virus programs, so whatever it is doing it is doing a lot of.
  scott  

2 users don't grade pcTrayApp.exe ("not sure about it").


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Best practices for resolving pcTrayApp issues

A clean and tidy computer is the key requirement for avoiding problems with pcTrayApp. This means running a scan for malware, cleaning your hard drive using cleanmgr and sfc /scannow, uninstalling programs that you no longer need, checking for Autostart programs (using msconfig) and enabling Windows' Automatic Update. Always remember to perform periodic backups, or at least to set restore points.

Should you experience an actual problem, try to recall the last thing you did, or the last thing you installed before the problem appeared for the first time. Use the resmon command to identify the processes that are causing your problem. Even for serious problems, rather than reinstalling Windows, you are better off repairing of your installation or, for Windows 8 and later versions, executing the DISM.exe /Online /Cleanup-image /Restorehealth command. This allows you to repair the operating system without losing data.

To help you analyze the pcTrayApp.exe process on your computer, the following programs have proven to be helpful: Security Task Manager displays all running Windows tasks, including embedded hidden processes, such as keyboard and browser monitoring or Autostart entries. A unique security risk rating indicates the likelihood of the process being potential spyware, malware or a Trojan. Malwarebytes Anti-Malware detects and removes sleeping spyware, adware, Trojans, keyloggers, malware and trackers from your hard drive.



Other processes

pcTrayApp.exe [all]