What is PromptService64.exe?

The genuine PromptService64.exe file is a software component of Pwd Prompt Service by New
A background process, Pwd Prompt Service runs in conjunction with Folder Lock by New When you attempt to open or unlock a folder, file, or drive that has been protected by Folder Lock, Pwd Prompt Service will display an alert with a password input allowing you to type a password to access the folder, file, or drive. Folder Lock is a security program that allows you to password protect and encrypt a variety of items, including folders, drivers, USB devices, emails, and more. Folder Lock has more than 25 million users worldwide. Incorporated in Oregon, provides a suite of security products for desktops, laptops, and mobile devices.

PromptService64 stands for Pwd Prompt Service 64 bit

The .exe extension on a filename indicates an executable file. Executable files may, in some cases, harm your computer. Therefore, please read below to decide for yourself whether the PromptService64.exe on your computer is a Trojan that you should remove, or whether it is a file belonging to the Windows operating system or to a trusted application.

Click to Run a Free Scan for PromptService64.exe related errors

PromptService64.exe file information

Windows Task Manager with PromptService64
PromptService64.exe process in Windows Task Manager

The process known as Security Data Software or Pwd Prompt Service belongs to software Folder Protect or PwdPrompt Service by New (

Description: PromptService64.exe is not essential for the Windows OS and causes relatively few problems. PromptService64.exe is located in the C:\Windows folder. Known file sizes on Windows 10/8/7/XP are 353,792 bytes (58% of all occurrences) or 335,056 bytes. 
The file is not a Windows system file. The program is not visible. The process is loaded during the Windows boot process (see Registry key: MACHINE\Run). PromptService64.exe is an unknown file in the Windows folder. PromptService64.exe is able to record keyboard and mouse inputs. Therefore the technical security rating is 51% dangerous.

Uninstalling this variant: If you still experience problems with PromptService64.exe, you could also contact Customer Service or completely remove Folder Protect (Control Panel ⇒ Uninstall a Program).

Recommended: Identify PromptService64.exe related errors

Important: Some malware disguises itself as PromptService64.exe, particularly when not located in the C:\Windows folder. Therefore, you should check the PromptService64.exe process on your PC to see if it is a threat. We recommend Security Task Manager for verifying your computer's security. This was one of the Top Download Picks of The Washington Post and PC World.


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Best practices for resolving PromptService64 issues

A clean and tidy computer is the key requirement for avoiding problems with PromptService64. This means running a scan for malware, cleaning your hard drive using 1cleanmgr and 2sfc /scannow, 3uninstalling programs that you no longer need, checking for Autostart programs (using 4msconfig) and enabling Windows' 5Automatic Update. Always remember to perform periodic backups, or at least to set restore points.

Should you experience an actual problem, try to recall the last thing you did, or the last thing you installed before the problem appeared for the first time. Use the 6resmon command to identify the processes that are causing your problem. Even for serious problems, rather than reinstalling Windows, you are better off repairing of your installation or, for Windows 8 and later versions, executing the 7DISM.exe /Online /Cleanup-image /Restorehealth command. This allows you to repair the operating system without losing data.

To help you analyze the PromptService64.exe process on your computer, the following programs have proven to be helpful: ASecurity Task Manager displays all running Windows tasks, including embedded hidden processes, such as keyboard and browser monitoring or Autostart entries. A unique security risk rating indicates the likelihood of the process being potential spyware, malware or a Trojan. BMalwarebytes Anti-Malware detects and removes sleeping spyware, adware, Trojans, keyloggers, malware and trackers from your hard drive.

Other processes

PromptService64.exe [all]