What is QuickHelp.exe?

The .exe extension on a filename indicates an executable file. Executable files may, in some cases, harm your computer. Therefore, please read below to decide for yourself whether the QuickHelp.exe on your computer is a Trojan that you should remove, or whether it is a file belonging to the Windows operating system or to a trusted application.

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QuickHelp.exe file information

The process known as mcci+McciTrayApp belongs to software Quick Help by Motive Communications (

Description: QuickHelp.exe is not essential for the Windows OS and causes relatively few problems. The QuickHelp.exe file is located in a subfolder of "C:\Program Files". The file size on Windows 10/8/7/XP is 1,474,048 bytes. 
There is an icon for this program on the taskbar next to the clock. The program has a visible window. There is no description of the program. The QuickHelp.exe file is not a Windows system file. QuickHelp.exe is able to monitor applications. Therefore the technical security rating is 28% dangerous.

Uninstalling this variant: In case you experience problems using QuickHelp.exe, you can uninstall the program using the Control Panel ⇒ Uninstall a ProgramQuick Help.

Recommended: Identify QuickHelp.exe related errors

Important: Some malware camouflages itself as QuickHelp.exe, particularly when located in the C:\Windows or C:\Windows\System32 folder. Therefore, you should check the QuickHelp.exe process on your PC to see if it is a threat. We recommend Security Task Manager for verifying your computer's security. This was one of the Top Download Picks of The Washington Post and PC World.


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Best practices for resolving QuickHelp issues

A clean and tidy computer is the key requirement for avoiding problems with QuickHelp. This means running a scan for malware, cleaning your hard drive using cleanmgr and sfc /scannow, uninstalling programs that you no longer need, checking for Autostart programs (using msconfig) and enabling Windows' Automatic Update. Always remember to perform periodic backups, or at least to set restore points.

Should you experience an actual problem, try to recall the last thing you did, or the last thing you installed before the problem appeared for the first time. Use the resmon command to identify the processes that are causing your problem. Even for serious problems, rather than reinstalling Windows, you are better off repairing of your installation or, for Windows 8 and later versions, executing the DISM.exe /Online /Cleanup-image /Restorehealth command. This allows you to repair the operating system without losing data.

To help you analyze the QuickHelp.exe process on your computer, the following programs have proven to be helpful: Security Task Manager displays all running Windows tasks, including embedded hidden processes, such as keyboard and browser monitoring or Autostart entries. A unique security risk rating indicates the likelihood of the process being potential spyware, malware or a Trojan. Malwarebytes Anti-Malware detects and removes sleeping spyware, adware, Trojans, keyloggers, malware and trackers from your hard drive.

Other processes

QuickHelp.exe [all]