What is RapportMgmtService.exe?

The .exe extension on a filename indicates an executable file. Executable files may, in some cases, harm your computer. Therefore, please read below to decide for yourself whether the RapportMgmtService.exe on your computer is a Trojan that you should remove, or whether it is a file belonging to the Windows operating system or to a trusted application.

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RapportMgmtService.exe file information

Windows Task Manager with RapportMgmtService
RapportMgmtService.exe process in Windows Task Manager

The process known as RapportMgmtService belongs to software Rapport or Rapport Management Service or Trusteer Endpoint Protection by Trusteer ( or IBM (

Description: RapportMgmtService.exe is not essential for Windows and will often cause problems. RapportMgmtService.exe is located in a subfolder of "C:\Program Files". Known file sizes on Windows 10/8/7/XP are 1,919,256 bytes (16% of all occurrences), 931,640 bytes and 29 more variants. 
The program is not visible. It is a Verisign signed file. The file has a digital signature. RapportMgmtService.exe is not a Windows system file. You can uninstall this program in the Control Panel. RapportMgmtService.exe is able to monitor applications, record keyboard and mouse inputs and manipulate other programs. Therefore the technical security rating is 27% dangerous, however you should also read the user reviews.

Uninstalling this variant: If you experience any issues with installation of RapportMgmtService.exe, you can uninstall Rapport or Trusteer Endpoint Protection from your computer using the Control Panel applet Uninstall a Program.

Recommended: Identify RapportMgmtService.exe related errors

Important: Some malware camouflages itself as RapportMgmtService.exe, particularly when located in the C:\Windows or C:\Windows\System32 folder. Therefore, you should check the RapportMgmtService.exe process on your PC to see if it is a threat. We recommend Security Task Manager for verifying your computer's security. This was one of the Top Download Picks of The Washington Post and PC World.


User Comments

Rapport security product, online authentication and secure SSL logins
Does use up some memory but not bad
  Mike   (further information)
rapportmgmtservice.exe is part of Rapport Management Service developed by Trusteer. Rapport is a security software solution that protects web communication between enterprises, such as banks, and their customers and employees.
Rapportservice.exe and RapportMgmtService.exe are MOST likely programs you downloaded when you establishing web banking service. If you cannot recall downloading this program, uninstall it, and go to your banking website and see if they have a program they recommend. I am NOT SURE if you need this software on top of other virus software. Maybe someone can answer that. This does not appear to be a Windows software, but rather something from the banking industry. Update from a reputable banking site: Rapport is easy to install and use, and works with your existing firewall and anti-virus"
  Mamaseta   (further information)
RapportMgmtService - A form of security software made by Trusteer (UK?). Banks seem to offer it to (almost force it on) customers using on-line banking services. I haven't had any problems with it. Some people indicate it might not be so good if you're just logged in on a user and not an administrator Windows acct.
rapport protects your computer from running any process that may capture your user name and password. you can protect up to 100 sites with free version. it also gives you updates on what prosses have been blocked from running ie screen capture events etc. it also advises you regarding any windows process you should change or update. It has been well recommended by many banks etc.
Mine is a USAA installed file for managing "rapport" for banking with them. It's part of a USAA Secure Browsing research pilot which I believe has since ended, but if I recall, volunteers who had it were able to keep the software. It does things like warn you when it senses you have entered the same username/password for your bank's website onto another web page, and asks if you're sure you want to give that username/password combination for someone else....a bad practice if you do it. If you have a relationship with USAA, you might have participated in this pilot.
  Karl Hoffman   (further information)
safe banking security checker
  RAD   (further information)
this hogs the processor power quite nicely, running also as RapportService.exe at the same timeand as
  John K  
I believe it was required to bank online with Bank of America
  Deirdre Le  
i think my online banking provided this application
Suggested (required?) by South African banks for online banking. Caught sending information to Connects to for "updates". Connects to despite autoupdates turned off. Does not uninstall correctly - needs Task Manager "assist".
  Robin Martin  
If you rarely need its extra security and are bothered by the occasional processor hog spurt, you can stop the service from your Start menu via the Rapport console (not the Windows Control Panel)
also linked with bank of america
  fred winstead  
Installed from my banks interneet banking site. Seems to be constantly using the network, don't know why.
Serious memory hog. Runs two processes at a total of over 60MB of memory.
This caused system lock-up (CPU 50%) when running an OSC (open sound control- a network messaging format) musical application. Uninstalled and problem resolved. Unsure if this was malware or genuine application as it seemed to have been installed automatically, perhaps when using an online banking application.
  Liam OS  
repeated attempts to uninstall trusteer endpoint protection have not worked and result in rapport mgmt service running 50% cpu and not responding to end process in task manager
banks in Uk use it to ensure correct bank site is connected
  Eion MacDonald  
When using Task Manager processes during a 20 minute boot sequence... this software was going from 0 to 75 processes in a micro second then back to 0 . Only this process and system idle were running processes at the time. To me that means 1 or the other were causing the extended boot up.
  R Brown  
it is installed on my pc, it's works quite well but takes a lot of processortime
Worked fine initially but has recently started to really hog CPU. Since does not really seem to add anything I'm removing it.
memory hog
I don't know about rapportmgmtservice.exe per sey, but I am familiar with Trusteer Rapport aka Trusteer Endpoint Protection. It is a security software created in Israel, recently bought by IBM, to protect users from fraud when doing online banking, as well as on other sites where sensitive info is keyed in (check their website for details). It's an extra level of protection, it compliments anti-virus software, and protects where AV falls short. It is capable of sending your bank information about the vulnerability of your computer.
  Denver   (further information)
It repeatedly installs the malicious EZ YouTube Video downloader to my hard drive. I've uninstalled the program repeatedly and it reinstalls itself repeatedly. I traced the problem via internet to Rapport and Trustee. This is the information I am sent: The action can’t be completed because the file is open in Rapport Management Service Close the file and try again Yvd File description: Easy YouTube Video Downloader Company: ExtensionPlus File version: Date created: 9/8/1014 12:12 AM Size: 1.04 MB Try Again Cancel
  Alfred   (further information)
It is a memory hog and causes regular processor CPU warnings. Would like to dump it but not sure bank would agree!
  not so sure  
Memory hog! I installed it about 3 years ago, as recommended by my bank. No problems with it until recently, when it started hogging lots of memory normally 50% - 54%. Now bank advised me to uninstall it, as I have good internet security already installed. But IBM Trusteer Support don't want me to uninstall it; instead, advised me to stop it running until I'm ready to use it. “To start and stop Rapport, select Start Programs Trusteer Endpoint Protection Start / Stop Trusteer Endpoint Protection.” It works - drop down to 0%.
HSBC Bank recommended it for Internet Banking
Truseer program was installed by eFirst bank in order for me to use certain account to account transfers in my businesses. I'm assume RapportMgmtService.exe is part of that installation. It runs upon "startup" (computer coming out of sleep as well) and uses a lot of performance cycles for about 2 minutes, then very little if any after that. (Contributes, along with new program Trend Micro Maximum Security, to a very slow start up cycle.
  H. Abe  
Once a day I get event 7034: The Rapport Management Service service terminated unexpectedly. It has done this 1 time(s). Trusteer support could not sort this out but it appears to be one of those non-events that Windows 7 is prone to. Rapport / Trusteer does provide extra security for web-sites where financial transactions are carried out.
Trusteer is an IBM owned UN & PW Protection Service used globally on private networks as added layer protection for financial based log in credentials...I will not access online financial accounts without it being installed.
  ELO   (further information)
Recommended by Barclays Bank and Bank of Cyprus. If you don't surf dodgy sites, you don't need it. Maybe it is better to be safe than sorry. It uses quite abit of memory.
  Chris Christoforou   (further information)
It uses 90% of my 4gig of ram and keeps the cpu at 95% I shut down the process and things go back to normal. I see no reason to have this memory hog of a program running. It Is now deleted
I got this application recommended by my bank. I know now that is part of IBM's security applications.
It has really slowed up my computer and seems to run endlessly, especially if I am doing a search. Pisses me off no end. But as the other users say, the banks recommend you use it and if you delete it and then get your banks account hacked it gives then leverage to argue it was your own fault!
  Bodhi Thomson  
Santander recommend it's installation (and send you the link to do so) when you set up Internet banking with them. Sometimes hungry on memory and CPU.
  Howard Cook   (further information)
It is hogging 50% of my cpu time starting today and I am unable to shut it down.
  Larr Hammes  
causes "High Disk Usage"
I know it's running in my computer and is using 47% my amdcdual core proscessor. I wish to uninstall, and is not showing in windows uninstall. I wish to uninstall but don,t know how.
  Salvador Galliano  
One part of a security software package provided by UK banks. I have come across this on s number of customers machines following complaints about PCs running very slowly, crashing and refusing to open applications. It seems to be a major resource hog - sometimes using as much as 70% CPU. My advice is that I have not found a way to keep this software installed and maintain system performance. Removing the software completely (Revo Uninstaller) resolves the issue. Seems to be worst on Vista and Win 7 machines.
Unable to use internet once installed CPU maxed out
Rapport was loaded by an on-line banking site - Santander. It was running every time a page was accessed and killing browser performance (33% cpu usage for several seconds). Only a problem with Microsoft Edge, when I switched to using Chrome the cpu usage dropped dramatically, and an icon at the right hand end of the box-where-you-enter-the-URL shows whether is is in use for the current site.
  Mike Byles  
It uses 97% of CPU, so need to uninstall it.
  PJ Turner  
It comes with two Windows menu entries, one to Start Trusteer Endpoint Protection and the other to Stop it. I recommend having it stopped unless you need it. For instance I only use it for banking so I only have it on for that.
  Christopher Willmot  

Rating chart

Summary: Average user rating of RapportMgmtService.exe: based on 38 votes with 44 user comments. 4 users think RapportMgmtService.exe is essential for Windows or an installed application. 15 users think it's probably harmless. 13 users think it's neither essential nor dangerous. 5 users suspect danger. One user thinks RapportMgmtService.exe is dangerous and recommends removing it. 7 users don't grade RapportMgmtService.exe ("not sure about it").

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Best practices for resolving RapportMgmtService issues

A clean and tidy computer is the key requirement for avoiding problems with RapportMgmtService. This means running a scan for malware, cleaning your hard drive using 1cleanmgr and 2sfc /scannow, 3uninstalling programs that you no longer need, checking for Autostart programs (using 4msconfig) and enabling Windows' 5Automatic Update. Always remember to perform periodic backups, or at least to set restore points.

Should you experience an actual problem, try to recall the last thing you did, or the last thing you installed before the problem appeared for the first time. Use the 6resmon command to identify the processes that are causing your problem. Even for serious problems, rather than reinstalling Windows, you are better off repairing of your installation or, for Windows 8 and later versions, executing the 7DISM.exe /Online /Cleanup-image /Restorehealth command. This allows you to repair the operating system without losing data.

To help you analyze the RapportMgmtService.exe process on your computer, the following programs have proven to be helpful: ASecurity Task Manager displays all running Windows tasks, including embedded hidden processes, such as keyboard and browser monitoring or Autostart entries. A unique security risk rating indicates the likelihood of the process being potential spyware, malware or a Trojan. BMalwarebytes Anti-Malware detects and removes sleeping spyware, adware, Trojans, keyloggers, malware and trackers from your hard drive.

Other processes

RapportMgmtService.exe [all]