What is RapportMgmtService.exe?

The .exe extension on a filename indicates an executable file. Executable files may, in some cases, harm your computer. Therefore, please read below to decide for yourself whether the RapportMgmtService.exe on your computer is a Trojan that you should remove, or whether it is a file belonging to the Windows operating system or to a trusted application.

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RapportMgmtService.exe file information

Windows Task Manager with RapportMgmtService
RapportMgmtService.exe process in Windows Task Manager

The process known as RapportMgmtService belongs to software Rapport or Rapport Management Service or Trusteer Endpoint Protection by Trusteer (

Description: RapportMgmtService.exe is not essential for Windows and will often cause problems. RapportMgmtService.exe is located in a subfolder of "C:\Program Files". Known file sizes on Windows 8/7/XP are 931,640 bytes (18% of all occurrences), 870,200 bytes and 17 more variants. 
The program is not visible. It is a Verisign signed file. The file has a digital signature. RapportMgmtService.exe is not a Windows system file. The software uses ports to connect to or from a LAN or the Internet. The application can be removed using the Control Panel's Add\Remove programs applet. RapportMgmtService.exe is able to monitor applications and record keyboard and mouse inputs. Therefore the technical security rating is 32% dangerous, however you should also read the user reviews.
If you experience any issues with installation of RapportMgmtService.exe, you can uninstall Rapport or Trusteer Endpoint Protection from your computer using the Control Panel applet "Add/Remove programs".

Recommended: Identify RapportMgmtService.exe related errors

Important: Some malware camouflages itself as RapportMgmtService.exe, particularly when located in the C:\Windows or C:\Windows\System32 folder. Therefore, you should check the RapportMgmtService.exe process on your PC to see if it is a threat. We recommend Security Task Manager for verifying your computer's security. This was one of the Top Download Picks of The Washington Post and PC World.


User Comments

Rapport security product, online authentication and secure SSL logins
Does use up some memory but not bad
  Mike   (further information)
rapportmgmtservice.exe is part of Rapport Management Service developed by Trusteer. Rapport is a security software solution that protects web communication between enterprises, such as banks, and their customers and employees.
Rapportservice.exe and RapportMgmtService.exe are MOST likely programs you downloaded when you establishing web banking service. If you cannot recall downloading this program, uninstall it, and go to your banking website and see if they have a program they recommend. I am NOT SURE if you need this software on top of other virus software. Maybe someone can answer that. This does not appear to be a Windows software, but rather something from the banking industry. Update from a reputable banking site: Rapport is easy to install and use, and works with your existing firewall and anti-virus"
  Mamaseta   (further information)
RapportMgmtService - A form of security software made by Trusteer (UK?). Banks seem to offer it to (almost force it on) customers using on-line banking services. I haven't had any problems with it. Some people indicate it might not be so good if you're just logged in on a user and not an administrator Windows acct.
rapport protects your computer from running any process that may capture your user name and password. you can protect up to 100 sites with free version. it also gives you updates on what prosses have been blocked from running ie screen capture events etc. it also advises you regarding any windows process you should change or update. It has been well recommended by many banks etc.
Mine is a USAA installed file for managing "rapport" for banking with them. It's part of a USAA Secure Browsing research pilot which I believe has since ended, but if I recall, volunteers who had it were able to keep the software. It does things like warn you when it senses you have entered the same username/password for your bank's website onto another web page, and asks if you're sure you want to give that username/password combination for someone else....a bad practice if you do it. If you have a relationship with USAA, you might have participated in this pilot.
  Karl Hoffman   (further information)
safe banking security checker
  RAD   (further information)
this hogs the processor power quite nicely, running also as RapportService.exe at the same timeand as
  John K  
I believe it was required to bank online with Bank of America
  Deirdre Le  
i think my online banking provided this application
Suggested (required?) by South African banks for online banking. Caught sending information to Connects to for "updates". Connects to despite autoupdates turned off. Does not uninstall correctly - needs Task Manager "assist".
  Robin Martin  
If you rarely need its extra security and are bothered by the occasional processor hog spurt, you can stop the service from your Start menu via the Rapport console (not the Windows Control Panel)
also linked with bank of america
  fred winstead  
Installed from my banks interneet banking site. Seems to be constantly using the network, don't know why.
Serious memory hog. Runs two processes at a total of over 60MB of memory.
This caused system lock-up (CPU 50%) when running an OSC (open sound control- a network messaging format) musical application. Uninstalled and problem resolved. Unsure if this was malware or genuine application as it seemed to have been installed automatically, perhaps when using an online banking application.
  Liam OS  
repeated attempts to uninstall trusteer endpoint protection have not worked and result in rapport mgmt service running 50% cpu and not responding to end process in task manager
banks in Uk use it to ensure correct bank site is connected
  Eion MacDonald  
When using Task Manager processes during a 20 minute boot sequence... this software was going from 0 to 75 processes in a micro second then back to 0 . Only this process and system idle were running processes at the time. To me that means 1 or the other were causing the extended boot up.
  R Brown  
it is installed on my pc, it's works quite well but takes a lot of processortime
Worked fine initially but has recently started to really hog CPU. Since does not really seem to add anything I'm removing it.
memory hog

Rating chart

Summary: Average user rating of RapportMgmtService.exe: based on 18 votes with 23 user comments. 4 users think RapportMgmtService.exe is essential for Windows or an installed application. 4 users think it's probably harmless. 7 users think it's neither essential nor dangerous. 3 users suspect danger. 5 users don't grade RapportMgmtService.exe ("not sure about it").

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Best practices for resolving RapportMgmtService issues

A clean and tidy computer is the key requirement for avoiding problems with RapportMgmtService. This means running a scan for malware, cleaning your hard drive using cleanmgr and sfc /scannow, uninstalling programs that you no longer need, checking for Autostart programs (using msconfig) and enabling Windows' Automatic Update. Always remember to perform periodic backups, or at least to set restore points.

Should you experience an actual problem, try to recall the last thing you did, or the last thing you installed before the problem appeared for the first time. Use the resmon command to identify the processes that are causing your problem. Even for serious problems, rather than reinstalling Windows, you are better off doing a repair of your installation, or in the case of Windows 8, executing the DISM.exe /Online /Cleanup-image /Restorehealth command. This allows you to repair the operating system without losing data.

To help you analyze the RapportMgmtService.exe process on your computer, the following programs have proven to be helpful: Security Task Manager displays all running Windows tasks, including embedded hidden processes, such as keyboard and browser monitoring or Autostart entries. A unique security risk rating indicates the likelihood of the process being potential spyware, malware or a Trojan. Malwarebytes Anti-Malware detects and removes sleeping spyware, adware, Trojans, keyloggers, malware and trackers from your hard drive.

Other processes

RapportMgmtService.exe [all]