What is RapportService.exe?

The .exe extension on a filename indicates an executable file. Executable files may, in some cases, harm your computer. Therefore, please read below to decide for yourself whether the RapportService.exe on your computer is a Trojan that you should remove, or whether it is a file belonging to the Windows operating system or to a trusted application.

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RapportService.exe file information

Windows Task Manager with RapportService
RapportService.exe process in Windows Task Manager

The process known as RapportService belongs to software Rapport or SweetPacks bundle uninstaller by Trusteer ( or IBM (

Description: RapportService.exe is not essential for Windows and will often cause problems. The RapportService.exe file is located in a subfolder of "C:\Program Files". Known file sizes on Windows 10/8/7/XP are 1,266,920 bytes (10% of all occurrences), 1,652,536 bytes and 40 more variants. 
The program is not visible. The file is a Verisign signed file. The file is digitally signed. It is not a Windows system file. The program can be uninstalled in the Control Panel. RapportService.exe is able to record keyboard and mouse inputs, monitor applications and manipulate other programs. Therefore the technical security rating is 28% dangerous, however you should also read the user reviews.

Uninstalling this variant: If problems with Rapport or SweetPacks bundle uninstaller occur, you could also uninstall it from your computer using the Control Panel applet Uninstall a Program.

Recommended: Identify RapportService.exe related errors

If RapportService.exe is located in a subfolder of the user's profile folder, the security rating is 40% dangerous. The file size is 2,476,312 bytes (16% of all occurrences), 2,980,120 bytes and 4 more variants. The RapportService.exe file is certified by a trustworthy company. It is not a Windows system file. The file is a Verisign signed file. You can uninstall this program in the Control Panel. It can change the behavior of other programs or manipulate other programs. The program has no visible window. The program is loaded during the Windows boot process (see Registry key: Run, DEFAULT\Run). RapportService.exe is able to record keyboard and mouse inputs, monitor applications and manipulate other programs.

Uninstalling this variant: If problems with Rapport occur, you could also uninstall it from your computer using the Control Panel applet Uninstall a Program.

Important: Some malware camouflages itself as RapportService.exe, particularly when located in the C:\Windows or C:\Windows\System32 folder. Therefore, you should check the RapportService.exe process on your PC to see if it is a threat. We recommend Security Task Manager for verifying your computer's security. This was one of the Top Download Picks of The Washington Post and PC World.


User Comments

New Security software to help protect Online Banking sites even when you have malware on your PC
  Mark Liddle   (further information)
Recommened by ING Direct (during login process)
  blpatton   (further information)
was sent to my as an added protection for my internet banking, keeps a log of how many times you have entered your internet banking details into the computer you are using. reports back to you once a month
Security software usefull for online banking, uses lot's of memory.
Some banks use it on to prevent login details being acquired by other sites
    (further information)
Rapport security product, online authentication and secure SSL logins
It shows a tag in your browser to show if the site is "secure" or not according to their report.
Downloaded From Bank of America
uses up most of my active memory and won't let me disable it
irritating/unwanted/slows computer/didnt ask for it/wont go away
I found RapportService just about useless and difficult to remove, but can be easily removed in windows XP "safe mode" by deleating the "Trustee" folder
I tried to download unibule but it stoppd and now I cannot uninstall it but it keeps showing up when I start my computer . My computer says there is an error in the download
Received via my internet banking, appears to work but it does slow down my pc for the first 20 minutes from opening.
  Derek G Scott  
Recommended by first direct bank for security purposes
    (further information)
it slow down my computer
Downloaded from my bank. Constantly ipdates itself every 2 seconds using a massive amopunt of memory and resources
It is part of a security suite I downloaded. It works with my bank to ensure the integrity of my internet connection to my online banking. It does little else except monitor sites that I type passwords into when I register for membership access and reminds me if I want to use Rapport to also secure my connection to this site as well. From their website: What is Rapport?Rapport is a security software application that provides online transaction protection and protection from online identity theft for consumers. You can use Rapport to protect your web browser sessions with any website that contains private or personal information. Examples include online bank accounts and any websites where a secure connection is desired, esp. now that SSL 2 has been breached and made less secure.
  Jim Wrightsman   (further information)
downloaded it on recommendation by my bank. To remove, try a specialist uninstaller such as revo uninstaller (there is a free version)
Downloaded through Bank of America. Slows down my computer.
Works alongside antivirus and firewall security programs to keep your banking info safe online
  Karl   (further information)
Installed as part of online banking protection
I believe it was provided by my bank to prevent activity that might allow other programs or persons from recording or capturing information that may be used to scam online banking
  SharpePunk   (further information)
This was recommended by my Bank (Bank of Nova Scotia) to be installed as additional layer of protection for online banking and purchasing.
  John Watt   (further information)
defintely provided by the banks for more secure transactions
  Yusuf H  
Read this link to Scottish Bank RBS's web site saying what RAPPORT does
  wales56   (further information)
I downloaded it from my bank web site. It will give you a report if you asked it to, it says it prevents keylogging, clock some cookie acesses, protects passwords. You can also have it protect websites for safe use but that is user initiated.
  Jane   (further information)
Recommended security for on-line banking via USAA site. Greatly slows down my system using lots of memory
  K. Mayberry  
Was downloaded as part of my internet banking. My Nortons 360 picks it out and states. unauthorised access blocked(open process token). File is in C:\programfiles\trusteer\rapport\bin\rapportservice.exe. Seems to slow my pc down somewhat, but not sure if it is any use anyway.
  David J  
Downloaded on my banks recommendation for on-line banking. The .exe file is resource hungry and has effectively made my life difficult when operating my PC, logging back in can be a real pane when left on standby. It was taking too much processing power and ram that I had to remove it.
Extra security for bank services it slows my computer down and prevents Google Chrome downloading
Significantly degraded performance
Was recommended by my bank. Uses up too much memory and tends to interfere with of programs in progress. Can't find it on my computer and when I try to delete from Task Manager I get a warning that deleting might make my system unstable.
  Mary Nordin  
Malware/keylogger. Remove immediately.
Downloaded as "Trusteer" on May 11, 2015. I believe my bank suggested it. However, I started having very slow startups and sometimes frozen startups. Read comments that it is not necessary and uninstalled the program. Computer seems much faster so far.
  J. Payne  
I have just sent the following text to my bank: Dear Tompkins Trust Online Banking: There are serious problems with Trusteer/Rapport consisting of causing very heavy and unnecessary memory and cpu use. is a site that confirms my own experience with Trusteer Rapport, the program that Tompkins Trust (and many other banks) recommends for protection of internet banking. I will be forced to remove this application if the very heavy memory and cpu loading cannot be fixed. I've been in touch with IBM, and tried to help them isolate the problem, but now it is time for Tompkins Trust and other banks to weigh in. In its present state the program is a disservice to your customers. Mike Davis Ithaca, NY
  Mike Davis  
slows down computer and doesn't seem to do me any good (and I didn't ask for it). My other security programs cover me just fine.
Provides additional security for some web sites especially for banks such as ING etc. which work directly with it. It is possible there are viruses with the same exe name. The good one is part of "Trusteer"
  Ken   (further information)
Often listed under Trusteer in Windows program listing. You can remove it using the Windows uninstall but it will require you to enter a security code that it will screen.
Since installed Trusteer have had slow startups & frozen startups with Chrome & WLMail have spent hours trying to sort it out & only thing to do was to remove - it seems to work well with I Explorer -DO NOT INSTALL
The process comes with Trusteer, which is needed for some banks. However it completely filled the harddisk of my computer ( up to the last byte). Also it's almost constantly using a full core of the dual core CPU. This is one of the worst pieces of software to have on your computer, but the bank requires it... sigh...
Installed at request of banking service. Consumes a bit of memory and some processor.
Once I uninstalled the Trusteer folder I finally regained enough CPU to do the Backup needed on my laptop before I switch to a new laptop!!! My bank no longer supports the software, but they did not suggest deleting it from customers' computers.
It is not well managed, any changes like overnight upgrades to macOS may lock you out of your bank. After hours and days of wasted time I fired my bank and found one that does not use this pos package
  Jimmy Howell  

Rating chart

Summary: Average user rating of RapportService.exe: based on 39 votes with 43 user comments. 10 users think RapportService.exe is essential for Windows or an installed application. 8 users think it's probably harmless. 12 users think it's neither essential nor dangerous. 5 users suspect danger. 4 users think RapportService.exe is dangerous and recommend removing it. 8 users don't grade RapportService.exe ("not sure about it").

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Best practices for resolving RapportService issues

A clean and tidy computer is the key requirement for avoiding problems with RapportService. This means running a scan for malware, cleaning your hard drive using 1cleanmgr and 2sfc /scannow, 3uninstalling programs that you no longer need, checking for Autostart programs (using 4msconfig) and enabling Windows' 5Automatic Update. Always remember to perform periodic backups, or at least to set restore points.

Should you experience an actual problem, try to recall the last thing you did, or the last thing you installed before the problem appeared for the first time. Use the 6resmon command to identify the processes that are causing your problem. Even for serious problems, rather than reinstalling Windows, you are better off repairing of your installation or, for Windows 8 and later versions, executing the 7DISM.exe /Online /Cleanup-image /Restorehealth command. This allows you to repair the operating system without losing data.

To help you analyze the RapportService.exe process on your computer, the following programs have proven to be helpful: ASecurity Task Manager displays all running Windows tasks, including embedded hidden processes, such as keyboard and browser monitoring or Autostart entries. A unique security risk rating indicates the likelihood of the process being potential spyware, malware or a Trojan. BMalwarebytes Anti-Malware detects and removes sleeping spyware, adware, Trojans, keyloggers, malware and trackers from your hard drive.

Other processes

RapportService.exe [all]