What is ssrc.exe?

The genuine ssrc.exe file is a software component of SupportSoft RemoteAssist by SupportSoft.
SupportSoft Remote Assist runs in the background and allows outside users to remotely connect to a workstation for troubleshooting assistance. It was designed specifically for help desk solutions by providing a technician with the ability to view and control the client workstation to quickly solve issues. It is packaged with several third party applications, notably Symantec products.

SSRC stands for SupportSoft RemoteAssist Client

The .exe extension on a filename indicates an executable file. Executable files may, in some cases, harm your computer. Therefore, please read below to decide for yourself whether the ssrc.exe on your computer is a Trojan that you should remove, or whether it is a file belonging to the Windows operating system or to a trusted application.

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Ssrc.exe file information

Windows Task Manager with ssrc
Ssrc.exe process in Windows Task Manager

The process known as ssrc Module or SupportSoft RemoteAssist or System Software Resource Control belongs to software SupportSoft RemoteAssist or TWC Customer Controls or ClientTools by SupportSoft ( or Resource Operator.

Description: Ssrc.exe is not essential for the Windows OS and causes relatively few problems. The file ssrc.exe is located in a subfolder of "C:\Program Files\Common Files". Known file sizes on Windows 10/8/7/XP are 382,320 bytes (50% of all occurrences), 329,080 bytes or 394,608 bytes. 
The service can be started or stopped from Services in the Control Panel or by other programs. The file is a Verisign signed file. Ssrc.exe is digitally signed. The ssrc.exe file is not a Windows core file. The program has no visible window. There is no detailed description of this service. Ssrc.exe is able to record keyboard and mouse inputs, hide itself and monitor applications. Therefore the technical security rating is 7% dangerous.

Uninstalling this variant: If you run into problems with ssrc.exe, you can also use the software publisher's support site or uninstall the associated program (Start > Control Panel > Uninstall a Program > TWC Customer Controls or ClientTools).

Recommended: Identify ssrc.exe related errors

If ssrc.exe is located in a subfolder of the user's profile folder, the security rating is 84% dangerous. The file size is 467,968 bytes. The program has no visible window. The process listens for or sends data on open ports to a LAN or the Internet. Ssrc.exe is not a Windows core file. Ssrc.exe is able to record keyboard and mouse inputs and manipulate other programs.

Important: Some malware camouflages itself as ssrc.exe, particularly when located in the C:\Windows or C:\Windows\System32 folder, for example SAPE.Heur.B2027 (detected by Symantec), and TROJ_GEN.R047C0DL715 (detected by TrendMicro). Therefore, you should check the ssrc.exe process on your PC to see if it is a threat. We recommend Security Task Manager for verifying your computer's security. This was one of the Top Download Picks of The Washington Post and PC World.


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Best practices for resolving ssrc issues

A clean and tidy computer is the key requirement for avoiding problems with ssrc. This means running a scan for malware, cleaning your hard drive using cleanmgr and sfc /scannow, uninstalling programs that you no longer need, checking for Autostart programs (using msconfig) and enabling Windows' Automatic Update. Always remember to perform periodic backups, or at least to set restore points.

Should you experience an actual problem, try to recall the last thing you did, or the last thing you installed before the problem appeared for the first time. Use the resmon command to identify the processes that are causing your problem. Even for serious problems, rather than reinstalling Windows, you are better off repairing of your installation or, for Windows 8 and later versions, executing the DISM.exe /Online /Cleanup-image /Restorehealth command. This allows you to repair the operating system without losing data.

To help you analyze the ssrc.exe process on your computer, the following programs have proven to be helpful: Security Task Manager displays all running Windows tasks, including embedded hidden processes, such as keyboard and browser monitoring or Autostart entries. A unique security risk rating indicates the likelihood of the process being potential spyware, malware or a Trojan. Malwarebytes Anti-Malware detects and removes sleeping spyware, adware, Trojans, keyloggers, malware and trackers from your hard drive.

Other processes

ssrc.exe [all]