What is tgsrvc.exe?

The genuine tgsrvc.exe file is a software component of SupportSoft Repair Service by Consona.
"tgsrvc.exe" is a file located in Windows that handles PC diagnosing and repairs in an automated fashion. It is used by many companies within their software, including Verizon In Home Agent, CenturyLink QuickCare, TalkTalk Support Centre, My O2, Airtel NetXpert, Telia Support Assistant, and many other applications. The file can have different variations with each program, but serves similar purposes. For instance, it can conduct an error analysis, offer approval for needed changes, diagnose internet connectivity issues, repair Wi-Fi connections, fix browser problems, handle email problems, and much more. Aptean began in 2012 when Consona merged with CDC Software Corporation to form the new company. The original "tgsrvc.exe" file was created by SupportSoft, which was acquired by Consona in 2009. The new company, Aptean, handles software for businesses in the financial and manufacturing industries. Their products consist of Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Supply Chain Management (SCM), and much more.

tgsrvc stands for troubleshooting group service

The .exe extension on a filename indicates an executable file. Executable files may, in some cases, harm your computer. Therefore, please read below to decide for yourself whether the tgsrvc.exe on your computer is a Trojan that you should remove, or whether it is a file belonging to the Windows operating system or to a trusted application.

Click to Run a Free Scan for tgsrvc.exe related errors

Tgsrvc.exe file information

Windows Task Manager with tgsrvc
Tgsrvc.exe process in Windows Task Manager

The process known as SupportSoft Repair Service belongs to software SupportSoft Repair Service or Comcast User Setup or Verizon Download Manager or ADP Smart Desktop Agent or TalkTalk Assist & Go or Qwest Quickcare by SupportSoft (

Description: Tgsrvc.exe is not essential for the Windows OS and causes relatively few problems. The tgsrvc.exe file is located in a subfolder of "C:\Program Files" or sometimes in a subfolder of "C:\Program Files\Common Files". Known file sizes on Windows 10/8/7/XP are 148,768 bytes (55% of all occurrences) or 185,640 bytes. 
The program has no visible window. It is not a Windows system file. The file is a Verisign signed file. The file has a digital signature. You can uninstall this program in the Control Panel. Tgsrvc.exe is able to record keyboard and mouse inputs and monitor applications. Therefore the technical security rating is 12% dangerous.

Uninstalling this variant: If there are any problems with tgsrvc.exe, you can uninstall Comcast User Setup or Verizon Download Manager from your computer using the Control Panel applet Uninstall a Program.

Recommended: Identify tgsrvc.exe related errors

Important: Some malware camouflages itself as tgsrvc.exe, particularly when located in the C:\Windows or C:\Windows\System32 folder. Therefore, you should check the tgsrvc.exe process on your PC to see if it is a threat. We recommend Security Task Manager for verifying your computer's security. This was one of the Top Download Picks of The Washington Post and PC World.


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Best practices for resolving tgsrvc issues

A clean and tidy computer is the key requirement for avoiding problems with tgsrvc. This means running a scan for malware, cleaning your hard drive using 1cleanmgr and 2sfc /scannow, 3uninstalling programs that you no longer need, checking for Autostart programs (using 4msconfig) and enabling Windows' 5Automatic Update. Always remember to perform periodic backups, or at least to set restore points.

Should you experience an actual problem, try to recall the last thing you did, or the last thing you installed before the problem appeared for the first time. Use the 6resmon command to identify the processes that are causing your problem. Even for serious problems, rather than reinstalling Windows, you are better off repairing of your installation or, for Windows 8 and later versions, executing the 7DISM.exe /Online /Cleanup-image /Restorehealth command. This allows you to repair the operating system without losing data.

To help you analyze the tgsrvc.exe process on your computer, the following programs have proven to be helpful: ASecurity Task Manager displays all running Windows tasks, including embedded hidden processes, such as keyboard and browser monitoring or Autostart entries. A unique security risk rating indicates the likelihood of the process being potential spyware, malware or a Trojan. BMalwarebytes Anti-Malware detects and removes sleeping spyware, adware, Trojans, keyloggers, malware and trackers from your hard drive.

Other processes

tgsrvc.exe [all]