How to remove the wcapw32 virus

Most antivirus programs identify wcapw32.exe as malware.

The wcapw32.exe file is a software component of Impact 360 Quality Monitoring by Verint.
Wcapw32.exe is an executable file that belongs to the Impact 360 Quality Monitoring program designed by Verint. This is not an essential Windows process and can be disabled if known to create problems. Impact 360 Quality Monitoring helps companies catch, evaluate, and learn from handling clients, including vocal recordings, email, Internet sessions, and more. The software is a combination of monitoring and recording functionality that helps users utilize information captured through the phone, email, and the Internet to generate revenue, improve client fulfillment, and oversee execution, courses of action, and expenses. Verint Systems is an American company that offers analytic software and hardware solutions to the security, surveillance, and business intelligence markets. Verint designs software products for governments and enterprises with the sole purpose of analyzing the enormous information they collect and managing to meet performance and security goals. Verint offers services to approximately 10,000 organizations spread through 150 countries. Verint Systems is based in Melville, New York, and employs over 2,800 people worldwide.

WCapW32 stands for Witness Systems Screen Capture Module for Windows (32-bit)

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Wcapw32.exe file information

The process known as Capture appears to belong to software Screen Capture Module by Witness Systems.

Description: Wcapw32.exe is not essential for Windows and will often cause problems. The wcapw32.exe file is located in a subfolder of "C:\Program Files". The file size on Windows 10/8/7/XP is 196,608 bytes. 
The program is not visible. The application can be removed using the Control Panel's Add\Remove programs applet. Wcapw32.exe is not a Windows core file. The program listens for or sends data on open ports to a LAN or the Internet. It is able to record keyboard inputs. Wcapw32.exe is able to hide itself. Therefore the technical security rating is 77% dangerous.

Uninstalling this variant: If you want to remove the program completely, go to Control Panel ⇒ Software ⇒ Screen Capture Module.

Recommended: Identify wcapw32.exe related errors

Important: You should check the wcapw32.exe process on your PC to see if it is a threat. We recommend Security Task Manager for verifying your computer's security. This was one of the Top Download Picks of The Washington Post and PC World.


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Best practices for resolving wcapw32 issues

The following programs have also been shown useful for a deeper analysis: ASecurity Task Manager examines the active wcapw32 process on your computer and clearly tells you what it is doing. Malwarebytes' well-known Banti-malware tool tells you if the wcapw32.exe on your computer displays annoying ads, slowing it down. This type of unwanted adware program is not considered by some antivirus software to be a virus and is therefore not marked for cleanup.

A clean and tidy computer is the key requirement for avoiding PC trouble. This means running a scan for malware, cleaning your hard drive using 1cleanmgr and 2sfc /scannow, 3uninstalling programs that you no longer need, checking for Autostart programs (using 4msconfig) and enabling Windows' 5Automatic Update. Always remember to perform periodic backups, or at least to set restore points.

Should you experience an actual problem, try to recall the last thing you did, or the last thing you installed before the problem appeared for the first time. Use the 6resmon command to identify the processes that are causing your problem. Even for serious problems, rather than reinstalling Windows, you are better off repairing of your installation or, for Windows 8 and later versions, executing the 7DISM.exe /Online /Cleanup-image /Restorehealth command. This allows you to repair the operating system without losing data.

Other processes

wcapw32.exe [all]