How to remove the whAgent virus

Most antivirus programs identify whAgent.exe as malware—e.g. TrendMicro identifies it as Adware_webHancer or ADW_WEBHANCER, and Microsoft identifies it as Spyware:Win32/WebHancer.A.

The free file information forum can help you find out how to remove it. If you have additional information about this file, please leave a comment or a suggestion for other users.

Click to Run a Free Virus Scan for the whAgent.exe malware

WhAgent.exe file information

The process known as webHancer Customer Companion belongs to software webHancer Customer Companion or webHancer Survey Companion by webHancer (

Description: WhAgent.exe is not essential for Windows and will often cause problems. WhAgent.exe is located in a subfolder of "C:\Program Files"—normally C:\Program Files\webHancer\Programs\. Known file sizes on Windows 10/8/7/XP are 569,344 bytes (88% of all occurrences) or 172,032 bytes. 
It is not a Windows system file. The program starts upon Windows startup (see Registry key: MACHINE\Run). The program is not visible. Therefore the technical security rating is 48% dangerous; however you should also read the user reviews.

Uninstalling this variant: If problems with webHancer Customer Companion or webHancer Survey Companion occur, you can also remove the entire program using Windows Control Panel.

Recommended: Identify whAgent.exe related errors

External information from Paul Collins:

Important: You should check the whAgent.exe process on your PC to see if it is a threat. If webHancer Customer Companion has changed your browser's search engine and start page, you can recover your browser's default settings as follows:

Reset default browser settings for Internet-Explorer ▾
  1. In Internet Explorer, press the key combination Alt + X to open the Tools menu.
  2. Click Internet options.
  3. Click the Advanced tab.
  4. Click the Reset... button.
  5. Enable the Delete personal settings option.
This will reset your Internet Explorer to its default settings. Your browser will start with the familiar start page and search engine—without popups, ads, cookies, but all browser add-ons are deleted too [1]. Make cleaning up your browser and your computer simpler and safer with Security Task Manager.


User Comments

er ist verdammt fiis! ich habe 1ne datei von WebHancer gelöscht und jetzt funktionierts wieder einigermassen.

Summary: Average user rating of whAgent.exe: based on 7 votes with 2 user comments. 7 users think whAgent.exe is dangerous and recommend removing it. One user is not sure about it.

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Best practices for resolving whAgent issues

The following programs have also been shown useful for a deeper analysis: ASecurity Task Manager examines the active whAgent process on your computer and clearly tells you what it is doing. Malwarebytes' well-known Banti-malware tool tells you if the whAgent.exe on your computer displays annoying ads, slowing it down. This type of unwanted adware program is not considered by some antivirus software to be a virus and is therefore not marked for cleanup.

A clean and tidy computer is the key requirement for avoiding PC trouble. This means running a scan for malware, cleaning your hard drive using 1cleanmgr and 2sfc /scannow, 3uninstalling programs that you no longer need, checking for Autostart programs (using 4msconfig) and enabling Windows' 5Automatic Update. Always remember to perform periodic backups, or at least to set restore points.

Should you experience an actual problem, try to recall the last thing you did, or the last thing you installed before the problem appeared for the first time. Use the 6resmon command to identify the processes that are causing your problem. Even for serious problems, rather than reinstalling Windows, you are better off repairing of your installation or, for Windows 8 and later versions, executing the 7DISM.exe /Online /Cleanup-image /Restorehealth command. This allows you to repair the operating system without losing data.

Other processes

whAgent.exe [all]