How to remove the webHancer IE Helper Module malware

Most antivirus programs classify whiehlpr.dll as a harmful extension to Internet Explorer: e.g. Mal_Naix-6 or SPYW_WEBHANCER (detected by TrendMicro), and Trackware.Webhancer (detected by Symantec). Add-ons like this can display ads, slow down your computer and cause various other errors. If you can't remember installing the associated webHancer IE Helper Module software, it's no surprise. In most cases, this kind of adware is installed on the side when you install a freeware product like a Youtube Downloader or a PDF Converter. In the following selection, you can read more about webHancer IE Helper Module and how to get rid of it.

Click here to automatically remove the webHancer IE Helper Module malware

Whiehlpr.dll file information

The process known as webHancer IE Helper Module belongs to software webHancer Customer Companion by webHancer (

Description: Whiehlpr.dll is not essential for Windows and will often cause problems. The file whiehlpr.dll is located in a subfolder of "C:\Program Files" (mainly C:\Program Files\webHancer\programs\). Known file sizes on Windows 10/8/7/XP are 159,744 bytes (81% of all occurrences), 86,016 bytes or 106,496 bytes. 
This .dll file is a Browser Helper Object (BHO) that runs automatically every time you start your web browser. BHOs are not stopped by personal firewalls, because they are identified by the firewall as part of the browser itself. BHOs are often used by adware and spyware. IDs used by this BHO include c900b400-cdfe-11d3-976a-00e02913a9e0. The program has no visible window. The file is able to monitor web browsers. There is no detailed description of this service. The file is not a Windows system file. Therefore the technical security rating is 66% dangerous; however you should also read the user reviews.

Uninstalling this variant: In case you experience problems using whiehlpr.dll, you may want to safely remove the program using the uninstall program of webHancer Customer Companion or webHancer Survey Companion (Control Panel ⇒ Uninstall a Program).

Recommended: Identify whiehlpr.dll related errors

External information from Tony Klein:

Important: You should check the whiehlpr.dll process on your PC to see if it is a threat. If webHancer IE Helper Module has changed your browser's search engine and start page, you can recover your browser's default settings as follows:

Reset default browser settings for Internet-Explorer ▾
  1. In Internet Explorer, press the key combination Alt + X to open the Tools menu.
  2. Click Internet options.
  3. Click the Advanced tab.
  4. Click the Reset... button.
  5. Enable the Delete personal settings option.
This will reset your Internet Explorer to its default settings. Your browser will start with the familiar start page and search engine—without popups, ads, cookies, but all browser add-ons are deleted too [1]. Make cleaning up your browser and your computer simpler and safer with Security Task Manager.


User Comments

Monitors network delay transparently.
    (further information)

Summary: Average user rating of whiehlpr.dll: based on 3 votes with 1 user comment. One user thinks it's probably harmless. 2 users think it's neither essential nor dangerous.

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Best practices for resolving whiehlpr issues

The following programs have also been shown useful for a deeper analysis: Security Task Manager examines the active whiehlpr process on your computer and clearly tells you what it is doing. Malwarebytes' well-known anti-malware tool tells you if the whiehlpr.dll on your computer displays annoying ads, slowing it down. This type of unwanted adware program is not considered by some antivirus software to be a virus and is therefore not marked for cleanup.

A clean and tidy computer is the key requirement for avoiding PC trouble. This means running a scan for malware, cleaning your hard drive using cleanmgr and sfc /scannow, uninstalling programs that you no longer need, checking for Autostart programs (using msconfig) and enabling Windows' Automatic Update. Always remember to perform periodic backups, or at least to set restore points.

Should you experience an actual problem, try to recall the last thing you did, or the last thing you installed before the problem appeared for the first time. Use the resmon command to identify the processes that are causing your problem. Even for serious problems, rather than reinstalling Windows, you are better off repairing of your installation or, for Windows 8 and later versions, executing the DISM.exe /Online /Cleanup-image /Restorehealth command. This allows you to repair the operating system without losing data.

Other processes

whiehlpr.dll [all]