What is G2AProcessFactory.exe?

The .exe extension on a filename indicates an executable file. Executable files may, in some cases, harm your computer. Therefore, please read below to decide for yourself whether the G2AProcessFactory.exe on your computer is a Trojan that you should remove, or whether it is a file belonging to the Windows operating system or to a trusted application.

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G2AProcessFactory.exe file information

Windows Task Manager with G2AProcessFactory
G2AProcessFactory.exe process in Windows Task Manager

The process known as Citrix Online GoToAssist belongs to software GoToAssist by Citrix Online, a division of Citrix Systems (

Description: G2AProcessFactory.exe is not essential for Windows and will often cause problems. G2AProcessFactory.exe is located in a subfolder of "C:\Program Files". Known file sizes on Windows 10/8/7/XP are 99,624 bytes (75% of all occurrences) or 99,880 bytes. 
The program is not visible. G2AProcessFactory.exe is a Verisign signed file. The file has a digital signature. It is not a Windows system file. Therefore the technical security rating is 28% dangerous, however you should also read the user reviews.

Uninstalling this variant: In case you experience problems using G2AProcessFactory.exe, you can also completely remove GoToAssist (Control Panel ⇒ Uninstall a Program).

Recommended: Identify G2AProcessFactory.exe related errors

Important: Some malware camouflages itself as G2AProcessFactory.exe. Therefore, you should check the G2AProcessFactory.exe process on your PC to see if it is a threat. We recommend Security Task Manager for verifying your computer's security. This was one of the Top Download Picks of The Washington Post and PC World.


User Comments

Part of Citrix Online GoToAssist, a remote support package. Appeared to have been installed quietly on my PC to be used as a backdoor for malware.
  SteveF   (further information)

Summary: Average user rating of G2AProcessFactory.exe: based on 1 vote with 1 user comment. One user thinks G2AProcessFactory.exe is dangerous and recommends removing it.

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Best practices for resolving G2AProcessFactory issues

A clean and tidy computer is the key requirement for avoiding problems with G2AProcessFactory. This means running a scan for malware, cleaning your hard drive using 1cleanmgr and 2sfc /scannow, 3uninstalling programs that you no longer need, checking for Autostart programs (using 4msconfig) and enabling Windows' 5Automatic Update. Always remember to perform periodic backups, or at least to set restore points.

Should you experience an actual problem, try to recall the last thing you did, or the last thing you installed before the problem appeared for the first time. Use the 6resmon command to identify the processes that are causing your problem. Even for serious problems, rather than reinstalling Windows, you are better off repairing of your installation or, for Windows 8 and later versions, executing the 7DISM.exe /Online /Cleanup-image /Restorehealth command. This allows you to repair the operating system without losing data.

To help you analyze the G2AProcessFactory.exe process on your computer, the following programs have proven to be helpful: ASecurity Task Manager displays all running Windows tasks, including embedded hidden processes, such as keyboard and browser monitoring or Autostart entries. A unique security risk rating indicates the likelihood of the process being potential spyware, malware or a Trojan. BMalwarebytes Anti-Malware detects and removes sleeping spyware, adware, Trojans, keyloggers, malware and trackers from your hard drive.

Other processes

G2AProcessFactory.exe [all]