What is help.exe?

The .exe extension on a filename indicates an executable file. Executable files may, in some cases, harm your computer. Therefore, please read below to decide for yourself whether the help.exe on your computer is a Trojan that you should remove, or whether it is a file belonging to the Windows operating system or to a trusted application.

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Help.exe file information

The process known as DnFox or Command Line Help Utility or VNC server for Win32

belongs to software RealVNC Ltd. - WinVNC or DnFox or Microsoft Windows Operating System or GIMP

by Microsoft ( or RealVNC ( or Jernej Simoncic (

Description: Help.exe is not essential for the Windows OS and causes relatively few problems. The help.exe file is located in the Windows folder for temporary files. Known file sizes on Windows 10/8/7/XP are 533,056 bytes (33% of all occurrences), 455,232 bytes or 346,624 bytes. 
There is no file information. The program has no visible window. The file is not a Windows system file. The application starts when Windows starts (see Registry key: MACHINE\Run, Run). Help.exe is able to record keyboard and mouse inputs, monitor applications and manipulate other programs. Therefore the technical security rating is 89% dangerous; however you should also read the user reviews.

Recommended: Identify help.exe related errors

Important: Some malware also uses the file name help.exe, for example Worm:Win32/Jenxcus.C or Backdoor:MSIL/Bladabindi (detected by Microsoft), and Backdoor.Trojan or Trojan.Gen (detected by Symantec). Therefore, you should check the help.exe process on your PC to see if it is a threat. We recommend Security Task Manager for verifying your computer's security. This was one of the Top Download Picks of The Washington Post and PC World.


User Comments

When you install the software for a APC Touch Biometric Pod Password Manager (stores your passwords via your finger prints), help.exe loads at startup. It is used by the password management software for the device (Omnipass by Softex.corp). More information can be obtained at the websites of both the hardware and software companies for this bundled item. Hardware: Software:
  Steve Pippin   (further information)
I once had help.exe in my computer and it ground it almost to a halt! I checked my task manager and had, on top o f my usual 40 odd processes running another 650 or so, all named help.exe! I had to update my antivirus, boot from last known good config and then restore to 2 days previous to sort it out. My advice....DON'T TRUST IT!
  Steve Bowman  
this help.exe virus was found at the end of the installation of the xp service pack 3 update
Help in system32 is for the CLI (command line) to provide the commands that users can input to get their work done.

Summary: Average user rating of help.exe: based on 3 votes with 4 user comments. 2 users think help.exe is essential for Windows or an installed application. One user suspects danger. One user is not sure about it.

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Best practices for resolving help issues

A clean and tidy computer is the key requirement for avoiding problems with help. This means running a scan for malware, cleaning your hard drive using 1cleanmgr and 2sfc /scannow, 3uninstalling programs that you no longer need, checking for Autostart programs (using 4msconfig) and enabling Windows' 5Automatic Update. Always remember to perform periodic backups, or at least to set restore points.

Should you experience an actual problem, try to recall the last thing you did, or the last thing you installed before the problem appeared for the first time. Use the 6resmon command to identify the processes that are causing your problem. Even for serious problems, rather than reinstalling Windows, you are better off repairing of your installation or, for Windows 8 and later versions, executing the 7DISM.exe /Online /Cleanup-image /Restorehealth command. This allows you to repair the operating system without losing data.

To help you analyze the help.exe process on your computer, the following programs have proven to be helpful: ASecurity Task Manager displays all running Windows tasks, including embedded hidden processes, such as keyboard and browser monitoring or Autostart entries. A unique security risk rating indicates the likelihood of the process being potential spyware, malware or a Trojan. BMalwarebytes Anti-Malware detects and removes sleeping spyware, adware, Trojans, keyloggers, malware and trackers from your hard drive.

Other processes

help.exe [all]