What is InstallHelper.exe?

The .exe extension on a filename indicates an executable file. Executable files may, in some cases, harm your computer. Therefore, please read below to decide for yourself whether the InstallHelper.exe on your computer is a Trojan that you should remove, or whether it is a file belonging to the Windows operating system or to a trusted application.

Click to Run a Free Scan for InstallHelper.exe related errors

InstallHelper.exe file information

Windows Task Manager with InstallHelper
InstallHelper.exe process in Windows Task Manager

The process known as Install Helper belongs to software Logitech QuickCam Software or BT Wireless Connection Manager by Motive Communications ( or Logitech (

Description: InstallHelper.exe is not essential for Windows and will often cause problems. The InstallHelper.exe file is located in a subfolder of the user's profile folder or sometimes in a subfolder of "C:\Program Files\Common Files". Known file sizes on Windows 10/8/7/XP are 458,752 bytes (72% of all occurrences) or 544,768 bytes. 
There is no information about the author of the file. It is not a Windows system file. The process starts when Windows starts (see Registry key: MACHINE\Run, MACHINE\RunOnce). The program has no visible window. InstallHelper.exe is able to manipulate other programs. Therefore the technical security rating is 56% dangerous; however you should also read the user reviews.

Recommended: Identify InstallHelper.exe related errors

Important: Some malware camouflages itself as InstallHelper.exe. Therefore, you should check the InstallHelper.exe process on your PC to see if it is a threat. We recommend Security Task Manager for verifying your computer's security. This was one of the Top Download Picks of The Washington Post and PC World.


User Comments

I searched for it and didn't find it, even though Spybot: Search & Destroy found this as a "registry inconsistency" in Advanced User Mode under "System Internals": Location: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\App Paths\InstallHelper.exe
  nobodyz   (further information)
TuneUp Utilities suggested me to suppress it
it keeps coming up all the time
can be part of Motive software from Alcatel Lucent installations, which may be used by BT Comms for their ADSL service modem/BT Home Hub software.
  PeterB   (further information)
Doesn't seem to do anything except say it out of action
  John Gazeley  
Clutterware! Removed BT Helpdesk and it stayed behind, 2 copies running, 10MB wasted RAM
  Graham S  
I installed BT Home Hub Mgr on my PC and it caused it to lock up as BT say it may be incompatible with Windows XP. Having removed BT Home Hub Mgr, my Firewall said that Install Helper was trying to access the internet. Hence this appears to confirm what Peter B and Graham S say.
  Alan R  
Came from what is now AT&T' s trouble shooting software. Virtual Assistant from AT&T Broadband
  David J Cadenhead  

Rating chart

Summary: Average user rating of InstallHelper.exe: based on 14 votes with 8 user comments. 4 users think InstallHelper.exe is essential for Windows or an installed application. 5 users think it's neither essential nor dangerous. 2 users suspect danger. 3 users think InstallHelper.exe is dangerous and recommend removing it. 2 users don't grade InstallHelper.exe ("not sure about it").

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Best practices for resolving InstallHelper issues

A clean and tidy computer is the key requirement for avoiding problems with InstallHelper. This means running a scan for malware, cleaning your hard drive using 1cleanmgr and 2sfc /scannow, 3uninstalling programs that you no longer need, checking for Autostart programs (using 4msconfig) and enabling Windows' 5Automatic Update. Always remember to perform periodic backups, or at least to set restore points.

Should you experience an actual problem, try to recall the last thing you did, or the last thing you installed before the problem appeared for the first time. Use the 6resmon command to identify the processes that are causing your problem. Even for serious problems, rather than reinstalling Windows, you are better off repairing of your installation or, for Windows 8 and later versions, executing the 7DISM.exe /Online /Cleanup-image /Restorehealth command. This allows you to repair the operating system without losing data.

To help you analyze the InstallHelper.exe process on your computer, the following programs have proven to be helpful: ASecurity Task Manager displays all running Windows tasks, including embedded hidden processes, such as keyboard and browser monitoring or Autostart entries. A unique security risk rating indicates the likelihood of the process being potential spyware, malware or a Trojan. BMalwarebytes Anti-Malware detects and removes sleeping spyware, adware, Trojans, keyloggers, malware and trackers from your hard drive.

Other processes

InstallHelper.exe [all]