What is pinger.exe?

The .exe extension on a filename indicates an executable file. Executable files may, in some cases, harm your computer. Therefore, please read below to decide for yourself whether the pinger.exe on your computer is a Trojan that you should remove, or whether it is a file belonging to the Windows operating system or to a trusted application.

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Pinger.exe file information

The process known as TOSHIBA Pinger or pinger.exe file or Toshiba Pinger belongs to software TOSHIBA Software Upgrades or Software Upgrades or Toshiba Software Upgrades by TOSHIBA AMERICA INFORMATION SYSTEMS, INC ( or TOSHIBA ( or Toshiba (

Description: Pinger.exe is not essential for the Windows OS and causes relatively few problems. The pinger.exe file is located in a subfolder of "C:\Program Files" (common is C:\toshiba\ivp\ism\). Known file sizes on Windows 10/8/7/XP are 136,816 bytes (57% of all occurrences), 151,552 bytes, 159,744 bytes or 10,581,504 bytes. 
It is not a Windows core file. The program has no visible window. There is no file information. The pinger.exe file is digitally signed. The file is a Verisign signed file. Pinger.exe is able to record keyboard and mouse inputs. Therefore the technical security rating is 49% dangerous, however you should also read the user reviews.

Uninstalling this variant: If problems with pinger.exe come up, you can ask Customer Support to assist you, update to a possibly corrected version or completely remove TOSHIBA Pinger (Control Panel ⇒ Uninstall a Program).

Recommended: Identify pinger.exe related errors

External information from Paul Collins:
There are different files with the same name:

Important: Some malware camouflages itself as pinger.exe, particularly when located in the C:\Windows or C:\Windows\System32 folder. Therefore, you should check the pinger.exe process on your PC to see if it is a threat. We recommend Security Task Manager for verifying your computer's security. This was one of the Top Download Picks of The Washington Post and PC World.


User Comments

starts up at logon, will run and drop out of processes when done. pretty quick, occasionally locks up with VPN and secure clients, best to disable when using them.
  Tonio   (further information)
Installed fresh copy of Win Vista / Pinger was present on this virgin copy of Windows before accessing the www
  KBurch   (further information)
Kill it if you do your own updates.
  Elemental Mojo  
not necessary. it occasionally looks to toshiba's site for updates and lets you know if there are any. however, as microsoft has taught us over and over again, the latest updates aren't always good for your computer. i would disable it personally and manually check for updates on if you have any computer problems.
  Mike Chambers  
It creates problems when trying to connect to Corporate VPNs using Cisco VPN Client software. Our solution was to disable pinger in startup
  Helpdesk Technical Support  
I have a problem with this file,how do I delete it?it jammed and overloaded my laptop once I started windows.
Is part of my Toshiba software update program that came with my laptop.
Task manager
More comments can be found here:
    (further information)

Rating chart

Summary: Average user rating of pinger.exe: based on 19 votes with 9 reviews. 12 users think pinger.exe is essential for Windows or an installed application. 3 users think it's probably harmless. 3 users think it's neither essential nor dangerous. One user suspects danger. 4 users don't grade pinger.exe ("not sure about it").

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Best practices for resolving pinger issues

A clean and tidy computer is the key requirement for avoiding problems with pinger. This means running a scan for malware, cleaning your hard drive using 1cleanmgr and 2sfc /scannow, 3uninstalling programs that you no longer need, checking for Autostart programs (using 4msconfig) and enabling Windows' 5Automatic Update. Always remember to perform periodic backups, or at least to set restore points.

Should you experience an actual problem, try to recall the last thing you did, or the last thing you installed before the problem appeared for the first time. Use the 6resmon command to identify the processes that are causing your problem. Even for serious problems, rather than reinstalling Windows, you are better off repairing of your installation or, for Windows 8 and later versions, executing the 7DISM.exe /Online /Cleanup-image /Restorehealth command. This allows you to repair the operating system without losing data.

To help you analyze the pinger.exe process on your computer, the following programs have proven to be helpful: ASecurity Task Manager displays all running Windows tasks, including embedded hidden processes, such as keyboard and browser monitoring or Autostart entries. A unique security risk rating indicates the likelihood of the process being potential spyware, malware or a Trojan. BMalwarebytes Anti-Malware detects and removes sleeping spyware, adware, Trojans, keyloggers, malware and trackers from your hard drive.

Other processes

pinger.exe [all]