What is sprtcmd.exe?

The .exe extension on a filename indicates an executable file. Executable files may, in some cases, harm your computer. Therefore, please read below to decide for yourself whether the sprtcmd.exe on your computer is a Trojan that you should remove, or whether it is a file belonging to the Windows operating system or to a trusted application.

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Sprtcmd.exe file information

Windows Task Manager with sprtcmd
Sprtcmd.exe process in Windows Task Manager

The process known as Dell Support Center Updates or Desktop Doctor or Verizon Download Manager or Dell Support Center (Support Software) or Spinco Download Manager or Dell Support Center or Qwest Quickcare (version 2.5) or Road Runner Medic (version

belongs to software SupportSoft sprtcmd or Dell Support Center Updates or Dell Support Center or BellSouth® FastAccess® DSL or Qwest Update Utility or Sonera Internet Avustaja or SupportSoft Amer_Motorola or FastAccess® DSL Help Center

by SupportSoft ( or Qwest or TeliaSonera Oyj.

Description: Sprtcmd.exe is not essential for Windows and will often cause problems. Sprtcmd.exe is located in a subfolder of "C:\Program Files". Known file sizes on Windows 10/8/7/XP are 206,064 bytes (49% of all occurrences), 206,120 bytes and 11 more variants. 
The sprtcmd.exe file is not a Windows system file. There is no description of the program. The sprtcmd.exe file is a Verisign signed file. Sprtcmd.exe is certified by a trustworthy company. The program starts when Windows starts (see Registry key: MACHINE\Run, Run). The program has no visible window. Sprtcmd.exe is able to monitor applications. Therefore the technical security rating is 26% dangerous, however you should also read the user reviews.

Uninstalling this variant: If you encounter difficulties with sprtcmd.exe, you may also safely remove the program using the uninstall program of Dell Support Center or Desktop Doctor (Control Panel ⇒ Uninstall a Program).

Recommended: Identify sprtcmd.exe related errors

Important: Some malware camouflages itself as sprtcmd.exe, particularly when located in the C:\Windows or C:\Windows\System32 folder. Therefore, you should check the sprtcmd.exe process on your PC to see if it is a threat. We recommend Security Task Manager for verifying your computer's security. This was one of the Top Download Picks of The Washington Post and PC World.


User Comments

For Dell Support
I found this file in C:\Program Files\Dell Support Center\bin
  RL Applegate  
Also used as AT&T Self Support Tool
    (further information)
I have a Dell Inspiron running the Dell Support Center software [SupportSoft Sprocket Service (dellsupportcenter)... C:\Program Files\Dell Support Center\bin\sprtsvc.exe /service /p dellsupportcenter], could these to files in that run side by side in Windows Task manager be related???
  Spirit of Daniel  
On my machine it was Comcast's Desktop Doctor. Not dangerous, just proprietary and ridiculous.
Used by the ISP "O2" for support - safe if in the O2 folder.
It's irritating as all hell and performs no useful function
  Paul Freeman  
It is associated with Dell Support Center
part of Dell Support Center
if signed by supportsoft it was created as part of a remote service application used by other remote support services
It's part of the O2 ADSL install package
Got comcast recently, so I suspect it's 1
Quest DSL may include this in their software. Haven't seen this error prompt before but it could also be a recently dowloaded bug. I am running System Mechanic. I get this error when computer is turned on or new disk is put into drive. This exe is telling me "there is no disk in the drive" after I have put one in.
  J. Coleman  
It´s for dell support
  Surferboy77   (further information)
qwest/windows live care uses this program scanning potentally harmful programs or files
  Dan the computer dummy   (further information)
Installed with Comcast Desktop Doctor. It shouldn't require a runtime process. I ended mine using Windows Task Manager but left the icon avaiable on my Desk Top.
stops windows shutting down on rebootduring update
Comcast Support Doctor applette
Part of Qwest Quick Care
part of Dell Support Center
It is by my ISP (Telefonica O2). Its function is related to updating O2 software, including troubleshooting and adware
  James Campbell  
Waste of space, Morons at verizon use this to install software that activates westell modem/router, Plus its windows only, hurrah for closed platforms.
VerizonServicepointComHandler.exe(Radialpoint, Inc). In Verizon VSP folder and VerizonDM(dwnld mgr) triggers support cpl's help tools etc. from SupportSoft, Inc. for Verizon
  Joseph Mann  
It's part of my Dell Support center. It started giving an error right after Dell Support install.
used by TalkTalk Assist and Go (useless, never finds the real problem)
  Andrew Gillham  
I have the double whammy.I have verizon and comcast,and at start up it goes crazy then settles down.Its harm less.
didn't see sprtcmd until i got comcast
I have been getting a sprtcmd.exe error EVERY TIME i log off of Window's xp ever since I switched from Verizon to Optimum Online. VERY annoying. It takes a couple of minutes to "back up files" (?) and i don't even understand what files it is backing up. I think it is suspicious...maybe a Trojan. Definately annoying.
I found this file in C:\Program Files\Dell Support Center\bin
Its part of dell support center and it MAY cause problems. The problem on my old windows xp machine it got corrputed and I was FORCED TO BOOT AND NUKE Windows Xp and upgrade to vista
  john mascot  
This is an extremely intrusive process. It appears to be used by ISPs to monitor customer activity and is likely dangerous. The process maintains detailed logs of system activity. In my case, it logs information to desktop/username/local/softsupport/verizondm/username/verizondm/logs. The volume and frequency of data would indicate that it is also resource intensive.
I called Verizon, since I found the sprtcmd.exe file under the c:\program files (x86)\verizondm directory in subfolder bin. The tech specialist said it is not doing anything harmful and if I choose to, I could remove it. Since it's creating logs on a daily basis, and collecting software info from the system directory in the logs, I am going to remove it.
  Neil Piper  
Found it on my computer at: C:\Program Files\Qwest\Quickcare\bin
Exception in my system was installed from one IT support (contractor) for my company in order to provide IT support to the user... help desk this in not case from DELL
It is an official executable signed by Verizon. However, it is unnecessary, and likely downloads and installs other "official" applications as well. It seems to be packaged with common ISP related software, and the Dell Support Center Software. It may also be related to internal cellular network cards in modern laptops. The concensus seems to be that it is both useless and POTENTIALLY harmful (in odd circumstances), so I would play it safe and uninstall it and all related software. Verdict: I would remove it, but it's up to you.
  Chris cb   (further information)
its supportsoft

Rating chart

Summary: Average user rating of sprtcmd.exe: based on 44 votes with 38 user comments. 7 users think sprtcmd.exe is essential for Windows or an installed application. 9 users think it's probably harmless. 21 users think it's neither essential nor dangerous. 5 users suspect danger. 2 users think sprtcmd.exe is dangerous and recommend removing it. 7 users don't grade sprtcmd.exe ("not sure about it").

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Best practices for resolving sprtcmd issues

A clean and tidy computer is the key requirement for avoiding problems with sprtcmd. This means running a scan for malware, cleaning your hard drive using 1cleanmgr and 2sfc /scannow, 3uninstalling programs that you no longer need, checking for Autostart programs (using 4msconfig) and enabling Windows' 5Automatic Update. Always remember to perform periodic backups, or at least to set restore points.

Should you experience an actual problem, try to recall the last thing you did, or the last thing you installed before the problem appeared for the first time. Use the 6resmon command to identify the processes that are causing your problem. Even for serious problems, rather than reinstalling Windows, you are better off repairing of your installation or, for Windows 8 and later versions, executing the 7DISM.exe /Online /Cleanup-image /Restorehealth command. This allows you to repair the operating system without losing data.

To help you analyze the sprtcmd.exe process on your computer, the following programs have proven to be helpful: ASecurity Task Manager displays all running Windows tasks, including embedded hidden processes, such as keyboard and browser monitoring or Autostart entries. A unique security risk rating indicates the likelihood of the process being potential spyware, malware or a Trojan. BMalwarebytes Anti-Malware detects and removes sleeping spyware, adware, Trojans, keyloggers, malware and trackers from your hard drive.

Other processes

sprtcmd.exe [all]