The genuine AgentService.exe file is a software component of Connected® Backup For PC by Iron Mountain.
Only Iron Mountain Incorporated uses the Windows service name “AgentService” for the process named “AgentService.exe”. (AccessData uses “AgentService” for a process named “agentcore.exe”.) It resides in “C:\Program Files\AgentService\AgentService.exe” and can be uninstalled via the Windows Control Panel by selecting “Connected Backup/PC Agent”. Its presence means a PC is used (or owned) by an employee of an enterprise deploying Iron Mountain’s Connected® Backup for PC product. The Agent selects and encrypts files to be backed up to the server. It authenticates the PC and server to each other. It both transmits the data to the server and enables password-controlled retrieval, (unless the employee’s account status is changed to prevent retrieving older files after separation). It works the same whether Cloud Backup is used to send data to Iron Mountain’s secure mirrored storage sites, or if the enterprise has licensed Connected® Backup for PC and operates their own physical facility.
AgentService stands for Client PC Backup Agent Windows Service
The .exe extension on a filename indicates an executable file. Executable files may, in some cases, harm your computer. Therefore, please read below to decide for yourself whether the AgentService.exe on your computer is a Trojan that you should remove, or whether it is a file belonging to the Windows operating system or to a trusted application.
The process known as Agent Service Module or AgentService Application or AgentService/AgentService.exe
belongs to software Connected Backup/PC Agent or Connected Backup/PC or AccessData Forensic Toolkit AgentService
by Iron Mountain (www.ironmountain.com) or AccessData (accessdata.com) or Connected.
Description: AgentService.exe is not essential for the Windows OS and causes relatively few problems. AgentService.exe is located in a subfolder of "C:\Program Files".
Known file sizes on Windows 10/8/7/XP are 73,216 bytes (70% of all occurrences), 5,218,304 bytes, 6,270,976 bytes, 5,160,960 bytes or 7,824,896 bytes.
The program is not visible. The AgentService.exe file is not a Windows system file. There is no information about the author of the file. AgentService.exe is able to monitor applications. Therefore the technical security rating is 62% dangerous, however you should also read the user reviews.
Recommended: Identify AgentService.exe related errors
Important: Some malware camouflages itself as AgentService.exe, particularly when located in the C:\Windows or C:\Windows\System32 folder. Therefore, you should check the AgentService.exe process on your PC to see if it is a threat. We recommend Security Task Manager for verifying your computer's security. This was one of the Top Download Picks of The Washington Post and PC World.
A clean and tidy computer is the key requirement for avoiding problems with AgentService. This means running a scan for malware, cleaning your hard drive using 1cleanmgr and 2sfc /scannow, 3uninstalling programs that you no longer need, checking for Autostart programs (using 4msconfig) and enabling Windows' 5Automatic Update. Always remember to perform periodic backups, or at least to set restore points.
Should you experience an actual problem, try to recall the last thing you did, or the last thing you installed before the problem appeared for the first time. Use the 6resmon command to identify the processes that are causing your problem. Even for serious problems, rather than reinstalling Windows, you are better off repairing of your installation or, for Windows 8 and later versions, executing the 7DISM.exe /Online /Cleanup-image /Restorehealth command. This allows you to repair the operating system without losing data.
To help you analyze the AgentService.exe process on your computer, the following programs have proven to be helpful: ASecurity Task Manager displays all running Windows tasks, including embedded hidden processes, such as keyboard and browser monitoring or Autostart entries. A unique security risk rating indicates the likelihood of the process being potential spyware, malware or a Trojan. BMalwarebytes Anti-Malware detects and removes sleeping spyware, adware, Trojans, keyloggers, malware and trackers from your hard drive.