What is AgentService.exe?

The genuine AgentService.exe file is a software component of Connected® Backup For PC by Iron Mountain.
Only Iron Mountain Incorporated uses the Windows service name "AgentService" for the process named "AgentService.exe". (AccessData uses "AgentService" for a process named "agentcore.exe".) It resides in "C:\Program Files\AgentService\AgentService.exe" and can be uninstalled via the Windows Control Panel by selecting "Connected Backup/PC Agent". Its presence means a PC is used (or owned) by an employee of an enterprise deploying Iron Mountain's Connected® Backup for PC product. The Agent selects and encrypts files to be backed up to the server. It authenticates the PC and server to each other. It both transmits the data to the server and enables password-controlled retrieval, (unless the employee's account status is changed to prevent retrieving older files after separation). It works the same whether Cloud Backup is used to send data to Iron Mountain's secure mirrored storage sites, or if the enterprise has licensed Connected® Backup for PC and operates their own physical facility.

AgentService stands for Client PC Backup Agent Windows Service

The .exe extension on a filename indicates an executable file. Executable files may, in some cases, harm your computer. Therefore, please read below to decide for yourself whether the AgentService.exe on your computer is a Trojan that you should remove, or whether it is a file belonging to the Windows operating system or to a trusted application.

Click to Run a Free Scan for AgentService.exe related errors

AgentService.exe file information

Windows Task Manager with AgentService
AgentService.exe process in Windows Task Manager

The process known as Agent Service Module or AgentService EXE or AgentService Application or AgentService/AgentService.exe

belongs to software Connected Backup/PC Agent or Connected Backup/PC or User Experience Virtualization Service or AccessData Forensic Toolkit AgentService

by Iron Mountain ( or Microsoft ( or AccessData ( or Connected.

Description: AgentService.exe is not essential for the Windows OS and causes relatively few problems. AgentService.exe is located in a subfolder of "C:\Program Files". Known file sizes on Windows 10/8/7/XP are 73,216 bytes (72% of all occurrences), 5,218,304 bytes, 6,270,976 bytes, 5,160,960 bytes or 7,824,896 bytes. 
The program is not visible. The AgentService.exe file is not a Windows system file. There is no information about the author of the file. AgentService.exe is able to monitor applications. Therefore the technical security rating is 64% dangerous, however you should also read the user reviews.

Uninstalling this variant: The software vendor offers the option to contact to assist you or uninstall the program using the Control Panel ⇒ Uninstall a ProgramAccessData Enterprise Agent or Connected Backup/PC Agent.

Recommended: Identify AgentService.exe related errors

Important: Some malware camouflages itself as AgentService.exe, particularly when located in the C:\Windows or C:\Windows\System32 folder. Therefore, you should check the AgentService.exe process on your PC to see if it is a threat. We recommend Security Task Manager for verifying your computer's security. This was one of the Top Download Picks of The Washington Post and PC World.


User Comments

One use is it's a file by Iron Mountain for their Connected BackupPC active backup agent. When the backup is running, this is the process. Like most backups, it can take a bit of your CPU/Memory. Change the schedule cycle so it's not working during your normal hours. IT often leaves the default for random backup during a 24/7 window.
  DCD   (further information)
AgentService.exe is a process from AgentServicePC by Iron Mountain and part of Connected Backup/PC.
If you see this service running and have "C:\Program Files..\AccessData\Agent\AgentService.exe" present in Windows Explorer then you are probably using your company's PC/laptop. This is a program used by IT Departments to monitor computers on the company LAN for any suspecious, illegal and/or policy-breaking activity. It is not a virus, trojan horse or adware. Spyware maybe.. depending on how you look at it.. from employer or employee. Big Brother if you let it be.
  Big Bro   (further information)
Put my work PC in overdrive and tore my battery up while mobile. I had the ability to track down and disable. Not IT specific for work purposes.
After extensive searh, found that I have none of the products mentioned in this article. Then did a registry search for AgentSvc.exe and it turned out to be part of Panda Security that I installed. Because it is not a threat I will leave it on my PC.

Summary: Average user rating of AgentService.exe: based on 4 votes with 5 user comments. 2 users think AgentService.exe is essential for Windows or an installed application. One user thinks it's probably harmless. One user thinks it's neither essential nor dangerous. One user is not sure about it.

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Best practices for resolving AgentService issues

A clean and tidy computer is the key requirement for avoiding problems with AgentService. This means running a scan for malware, cleaning your hard drive using 1cleanmgr and 2sfc /scannow, 3uninstalling programs that you no longer need, checking for Autostart programs (using 4msconfig) and enabling Windows' 5Automatic Update. Always remember to perform periodic backups, or at least to set restore points.

Should you experience an actual problem, try to recall the last thing you did, or the last thing you installed before the problem appeared for the first time. Use the 6resmon command to identify the processes that are causing your problem. Even for serious problems, rather than reinstalling Windows, you are better off repairing of your installation or, for Windows 8 and later versions, executing the 7DISM.exe /Online /Cleanup-image /Restorehealth command. This allows you to repair the operating system without losing data.

To help you analyze the AgentService.exe process on your computer, the following programs have proven to be helpful: ASecurity Task Manager displays all running Windows tasks, including embedded hidden processes, such as keyboard and browser monitoring or Autostart entries. A unique security risk rating indicates the likelihood of the process being potential spyware, malware or a Trojan. BMalwarebytes Anti-Malware detects and removes sleeping spyware, adware, Trojans, keyloggers, malware and trackers from your hard drive.

Other processes

AgentService.exe [all]